Mosa

Location: Surat, Gujarat, (In-person/ Hybrid) Type: Full-time About Mosa Mosa is a North American sustainable lifestyle brand that transforms upcycled glass bottles into premium candles, glassware, and home décor. Our products are proudly sold in 70+ stores across North America, and we’ve been recognized for our innovation and impact with awards such as BCBusiness 30 Under 30, Corporate Knights’ Top 30 Under 30 Sustainability Leaders, and more. We believe in making sustainability fun, stylish, and accessible, and we’re looking for passionate individuals to join our team. About the Role We’re a Canada-based brand expanding our operations with a new office in Surat. We’re looking for an E-Commerce Manager who can be the bridge between our customers, design/ops team, and online sales channels. This role is a mix of client communication, order coordination, and digital marketing (Google Ads, SEO, Amazon & Etsy). If you enjoy talking to customers, organizing details, and growing sales online, this is for you. Key Responsibilities 1 - Client Communication & Quotes Reply to inbound enquiries (email / WhatsApp). Understand requirements and share accurate quotes. Coordinate with clients till order confirmation. 2 - Google Ads & SEO Help set up and monitor Google Ads campaigns. Do basic keyword research and SEO updates for product pages. Share simple performance reports (clicks, leads, sales). 3 - Amazon & Etsy Management Manage listings (titles, descriptions, images, pricing). Keep inventory and lead times updated. Monitor reviews and respond to customer queries. 4 - Mock-Ups & Coordination Be the primary POC for clients after enquiry. Coordinate mock-ups with the design team. Share mock-ups, collect feedback, track final approvals. 5 - Order & Billing Management Create and manage orders on Shopify. Coordinate invoices on QuickBooks. Work with ops to ensure orders move to production and dispatch smoothly. Requirements 1–3 years’ experience in E-commerce operations / client servicing / digital marketing. Good written and spoken English. Familiar with at least one of: Shopify, Amazon, Etsy, or Google Ads. Strong coordination, follow-up, and attention to detail. Nice to Have Experience with QuickBooks or any accounting tool. Prior work with D2C / export-focused brands. What You Get Work with an international brand from a growing Surat office . Learn end-to-end e-commerce, marketplaces, and performance marketing. Clear growth path as the India team scales Compensation & Benefits ₹20,000 – ₹25,000 per month (depending on experience and skills). Opportunity to grow as the Surat office and India operations scale.