Job
Description
As an E2E Solution Architect - Fixed Network at our company, you will be responsible for ensuring the smooth and uninterrupted operation of Broadband & Enterprise Services and Networks. Your key responsibilities will include: - Driving and governing Preventive & Corrective Maintenance across Broadband & Enterprise layers. - Acting as a key mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities. - Conducting network performance analysis, investigating anomalies, and recommending optimization measures. - Leading troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues. - Collaborating with customers, MSIP, Sales, KAM, and third-party providers for quick resolution. - Ensuring smooth service/system handover from Projects to Operations. - Managing escalations, outages, and high-priority incidents with structured communication. - Providing feedback for process/tool improvements and driving knowledge sharing across teams. - Engaging in automation initiatives to enhance efficiency. - Contributing to Network Strategy, Transformation, and Digitalization initiatives. - Leading Service Improvement Plans (SIPs) to enhance customer experience. Qualifications required for this role include: - Degree in Engineering or equivalent experience. - 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments. - Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks, and Cloud networks in relation to IP/Fixed technologies. - Relevant management and technical certifications are an advantage. - Strong technical expertise in IP/MPLS, DWDM, Access Networks, Broadband platforms, and Enterprise solutions. - Familiarity with multi-vendor environments. - Hands-on experience with network monitoring, fault management, and performance tools. - Excellent customer service, stakeholder management, and communication skills. - Strong troubleshooting and problem-solving ability with proven escalation management experience. - Ability to work under pressure, manage multiple priorities, and lead during crises. - Self-motivated, proactive, result-oriented with strong leadership qualities. - Excellent time management, interpersonal, and organizational skills. - Skills in tracing & decoding customer complaints. - Tenacity, perseverance, and flexibility in working hours. - Fluent in English (other languages beneficial). - Developed skills in knowledge sharing and creating a learning culture. As an E2E Solution Architect - Fixed Network at our company, you will be responsible for ensuring the smooth and uninterrupted operation of Broadband & Enterprise Services and Networks. Your key responsibilities will include: - Driving and governing Preventive & Corrective Maintenance across Broadband & Enterprise layers. - Acting as a key mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities. - Conducting network performance analysis, investigating anomalies, and recommending optimization measures. - Leading troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues. - Collaborating with customers, MSIP, Sales, KAM, and third-party providers for quick resolution. - Ensuring smooth service/system handover from Projects to Operations. - Managing escalations, outages, and high-priority incidents with structured communication. - Providing feedback for process/tool improvements and driving knowledge sharing across teams. - Engaging in automation initiatives to enhance efficiency. - Contributing to Network Strategy, Transformation, and Digitalization initiatives. - Leading Service Improvement Plans (SIPs) to enhance customer experience. Qualifications required for this role include: - Degree in Engineering or equivalent experience. - 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments. - Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks, and Cloud networks in relation to IP/Fixed technologies. - Relevant management and technical certifications are an advantage. - Strong technical expertise in IP/MPLS, DWDM, Access Networks, Broadband platforms, and Enterprise solutions. - Familiarity with multi-vendor environments. - Hands-on experience with network monitoring, fault management, and performance tools. - Excellent customer service, stakeholder management, and communication skills. - Strong troubleshooting and problem-solving ability with proven escalation management experience. - Ability to work under pressure, manage multiple priorities, and lead during crises. - Self-motivated, proactive, result-oriented with strong leadership qualities. - Excellent time management, interpersonal, and organizational skills. - Skills in tracing & decoding customer complaints. - Tenacity, perseverance, and flexibility in working hours. - F
