94 Ip Protocols Jobs

Position Title: L2 Satcom Specialist Department: Satcom Operations Location: Mumbai - Andheri(with onsite & offshore assignments) Reporting To: Head of Department About the Role We are seeking an experienced L2 Satcom Specialist to join our Satcom Operations team. The role involves the design, installation, configuration, troubleshooting, and support of satellite communication systems across maritime, offshore, and enterprise environments. This position is critical for ensuring reliable and secure communication links and requires a strong background in RF systems, satellite protocols, networking, IT security, and on-site deployments. Key Responsibilities Install, configure, and support satellite communication systems: VSAT, Fleet Xpress, FBB, Iridium, Thuraya, OneWeb, Starlink, KVH, Intellian, Citadel, Isatphone etc. Troubleshoot and resolve issues related to RF systems, modems, routers, firewalls, and IP networks. Provide remote & onsite technical support for maritime, offshore, and enterprise clients. Ensure integration of Satcom systems with onboard IT, CCTV, NavCom, and security infrastructure. Monitor performance, conduct preventive maintenance, and manage fault resolution. Prepare and maintain detailed service documentation, installation reports, and customer support records. Collaborate with OEMs, vendors, and internal teams for escalated issue resolution. Stay updated on emerging Satcom technologies (e.g., Starlink, OneWeb, Citadel). Desired Skills & Competencies Strong knowledge of: KVH, OneWeb, Starlink, Inmarsat, Iridium, FBB, Citadel, Intellian systems. Expertise in IP networking, firewalls, and IT security protocols. Hands-on troubleshooting with RF terminals & Satcom hardware. Experience in CCTV, IT, and NavCom systems integration. Excellent English communication skills (verbal & written). Ability to work in offshore/maritime environments under challenging conditions. Flexible, proactive, and a strong team player with customer-first mindset. Education & Experience Bachelors Degree / Diploma in Electronics, Telecommunications, IT, or related field. 58 years’ experience in Satcom / RF / IT / NavCom systems (minimum 2 years at L2 level). Valid passport & willingness to travel internationally and offshore as per project requirements. Why Join Us? Opportunity to work with cutting-edge Satcom technologies (Starlink, OneWeb, Fleet Xpress). Exposure to global maritime & offshore projects. A challenging role with strong career growth opportunities.

Join our Team About This Opportunity We are seeking an E2E Solution Architect Fixed Network to join our team in Noida, India In this role, you will handle Fixed Network (Core and Access) operations ensuring uninterrupted service availability for Broadband and Enterprise nodes in a multi-vendor environment You will act as a technical leader, providing solutions for alarm monitoring, hardware/software/configuration issues, network optimization, and outage support while maintaining strict adherence to SLAs, compliance, and customer experience, This role requires strong technical expertise, leadership skills, and the ability to collaborate across multiple stakeholders including customers, third-party providers, and internal teams, What You Will Do Ensure smooth and uninterrupted operation of Broadband & Enterprise Services and Networks, Drive and govern Preventive & Corrective Maintenance across Broadband & Enterprise layers, Act as a key mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities, Conduct network performance analysis, investigate anomalies, and recommend optimization measures, Lead troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues, Collaborate with customers, MSIP, Sales, KAM, and third-party providers for quick resolution, Ensure smooth service/system handover from Projects to Operations (including Acceptance Test Agreement compliance), Manage escalations, outages, and high-priority incidents with structured communication, Provide feedback for process/tool improvements and drive knowledge sharing across teams, Engage in automation initiatives to enhance efficiency, Contribute to Network Strategy, Transformation, and Digitalization initiatives, Lead Service Improvement Plans (SIPs) to enhance customer experience, The Skills You Bring Degree in Engineering or equivalent experience, 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments, Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks (DWDM/SDH/MW), and Cloud networks in relation to IP/Fixed technologies, Relevant management and technical certifications are an advantage, Strong technical expertise in IP/MPLS, DWDM, Access Networks (xDSL, GPON, FTTx), Broadband platforms, and Enterprise solutions (VPN, DIA, Leased Lines), Familiarity with multi-vendor environments (Cisco, Juniper, Nokia, Huawei, etc ), Hands-on experience with network monitoring, fault management, and performance tools, Excellent customer service, stakeholder management, and communication skills, Strong troubleshooting and problem-solving ability with proven escalation management experience, Ability to work under pressure, manage multiple priorities, and lead during crises, Self-motivated, proactive, result-oriented with strong leadership qualities, Excellent time management, interpersonal, and organizational skills, Skills in tracing & decoding customer complaints, Tenacity, perseverance, and flexibility in working hours, Fluent in English (other languages beneficial), Developed skills in knowledge sharing and creating a learning culture, Show more Show less

Proven experience as IT coordinator or similar role.Understanding of TCP/IP protocols and LAN/WAN configuration. Ability to troubleshoot and repair issues Experience in network management and help desk support is appreciated B.tech or BCA,

Location: Bangalore,IND Summary Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience. Applied''s IT organization has a long reputation of being a great place to work. The IT team has been recognized as one of Computerworld''s 100 Best Places to Work in IT. In addition, numerous Applied IT leaders have been honored as a CIO Magazine''s Ones to Watch or Computerworld Premier 100 IT leaders. Proven Design/ Engineering excellence & expertise on Firewalls, Routing and Switching. Also good understanding of Next Gen Firewalls (On Premise, Cloud IaaS & SaaS) and Advanced Networking Technologies with at least 8+ years of relevant experience in networking and security technologies. Deep technical expertise in network security architecture, firewall design, API gateway management, and network detection and response (NDR). Core Competencies Strong Experience in Network Security and Firewall Technology within an enterprise environment. Advanced experience with Palo Alto Firewalls w/ Panorama, including firewall policy development and deployment. Extensive experience in configuring, managing, and troubleshooting TCP/IP network configurations and firewalls, with proficiency in Firewall/IDPS/VPN technologies such as Checkpoint, Juniper, Palo Alto, Cisco, and Fortinet. Design and define firewall security rule structure. Architect and manage API Gateway solutions (e.g., Apigee, Azure API, AWS API Gateway) for secure and scalable API traffic management. Implement and manage Network Detection and Response (NDR) solutions to proactively detect and respond to threats.(Netography , Extrahop etc.) Define security control standards for layer 7 inspection ( App-ID, User-ID, Security Profiles, etc.), SSL Decryption Expertise in IPS, URL Filtering, Sandboxing Wildfire and Threat prevention and good understanding of threat model and MITRE framework. Experience in Firewall Posture Management solution such as Skybox and Tufin Experience deploying and supporting firewalls in IaaS cloud environments (Azure and AWS deployment of PAN Firewalls). Proficiency in analyzing risks associated with new applications/technology and supporting PKI protocols. Solid understanding of IP routing/switching concepts and troubleshooting TCP/IP protocols Excellent Knowledge & experience in networking technologies such as Ethernet, OSPF, IPsec, VLANs, HSRP, PPP, EIGRP, BGP, QoS, Multicast, ACLs, VPNs Packet capture analysis skills using tools such as Wireshark. Experience in using network management tools for performance, tuning, troubleshooting and capacity planning. Working Knowledge on Security technologies and concepts. Knowledge on scripting tools and exposure on deploying automation tool sets for network & security domain. Good understanding and experience of Network Switching/Routing with Cisco and Aruba technologies Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. Palo Alto Networks (PCNSA/PCNSE) and CCNP (Routing/Switching or Data Center) Certification Mandatory Azure and Fortinet Certification is a plus. Job Responsibilities Evaluate alternative technologies and architectures in relation to AMAT Enterprise network security infrastructure needs. Interface with management and vendors to develop and implement new solutions to meet business requirements. Design, Support and Troubleshooting of existing and growing Network and Firewall environments. Create Low Level Design, High Level Design, Implementation Plan, and Acceptance Test Plan documents in accordance with standards. Design and manage the rollout of critical network security infrastructures. Design, implement, and manage all the Firewall technologies in the on premise, Private cloud and SaaS Communications'' products and services, on both a strategic (long term) and tactical (immediate term) level. Perform analytical, technical, cost analysis and CAPEX development work in in the planning, design, installation and on-going administration and management of AMAT core security networks. Ensure that network infrastructure is fully documented and performing as required for internal and customer SLA guarantees and expectations by means of specific metrics and measurements. Provide technical expertise to Business groups to develop new solutions and strategies to enhance the overall experience. Ability to effectively convey ideas through oral and written communications, ability to work in a group or independently, detail oriented, ability to effectively listen to and resolve customer issues, ability to translate operational requirements into technical requirements, plan and manage engineering design tasks through participation of with extended teams. Escalation contact for all network related outages/critical issues across the globe. To act as engineering escalation, contact and work closely with operations team on transition services from Engineering to sustaining operations. Strong experience with API Gateway platforms and securing RESTful APIs. Hands-on experience with NDR platforms (e.g., Netography, Vectra, Cisco Secure Network Analytics, Extrahop). Proficiency in network automation and scripting (Python, Ansible, Terraform preferred). Education and Experience Bachelor''s Degree (Required) 8 + Years of Experience Certifications Palo Alto Networks (PCNSA and PCNSE) CCNP (Routing/Switching) Azure, AWS Networking and Fortinet Certification is a plus. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes

Proven experience as IT coordinator or similar role.Understanding of TCP/IP protocols and LAN/WAN configuration. Ability to troubleshoot and repair issues. Experience in network management and help desk support is appreciated B.tech or BCA

About The Role Job Posting Title: CIO Security and Application Engineer Management Level: 10-Senior Analyst Location: Pune/ Bengaluru/ Hyderabad Job description: We are seeking an experienced Security and Application Engineer to lead the successful mobilization and delivery of Access Control & CCTV Technology Projects. This role involves supporting enterprise-level application selection and implementation, including migrating from legacy systems. The incumbent will implement physical security standards in Accenture facilities and provide essential support to Global Assistance and Protection (GAP) business partners, vendors, and facilities team members. Responsibilities include delivering security projects within a complex corporate environment that values collaboration, independent thinking, proactive problem-solving, integrity, efficiency, and continuous organizational transformation. Responsibilities/Accountabilities: Responsible for leading the global team for day-to-day operations of access control, security video, and mass notification systems. Responsible for identifying talent / experience gaps within the team and creating a global plan to improve overall operational support and business resiliency. Responsible for ensuring completion of system projects, including requirements gathering, system / solutions design, deployment within agreed deadlines and budget, and any potential issues escalated in line with internal policy while maintaining the clients best interests. Initial consultation with clients to develop the client requirements / scope of works. Act as a point of escalation for the group both technically and operationally. Prepare an outline and detailed enterprise architecture, solutions design, and associated documentation. Prepare technical specifications, solutions design information, system schematics, etc. Support the system implementation / deployment activities, including active involvement in the set-up, programming, configuration, and implementation activities. Support commissioning activities and project completion activities. About Our Company | Accenture Qualification Job Qualifications: A bachelor's degree in engineering or computer science or related field or an associates degree or equivalent with sufficient experience. 2+ years experience in physical security systems in projects and software house products service support. They should be well conversant with TCP/IP protocols, network/security applications, network analysis, and common applications. Preferred - CCURE Level 2 - 4 Certification, must have CCURE Level 1 with industry experience. Genetec Security Center 5.x Omnicast (Video) Technical Certification. Genetec Mission Control Admin Training. Knowledge of Physical Security Information Management. Knowledge of Application Security, expertise in Assistance and Protection components including Physical Access Security, Remote Monitoring, Alert Management, Security Operations Center Delivery / Support, managing incident, troubleshooting, testing of incident, automated workflow ticketing systems support and networking principles.

What can you expect in a Senior Network Engineer role with TaskUs: The Senior Network Engineers role is to provide operational support for the global TaskUs Network environment. The Senior Network Engineer will provide proactive and reactive support for all network hardware, software, and communication links. The position of Senior Network Engineer will report to the Senior Manager of Engineering and Implementations. The Senior Network Engineers job function could include on-boarding of new clients, design and implementation of new offices, or integration of network technologies. This is achieved through coordination with Demand or Project Managers and use of network management systems for documentation and implementation requests. Responsibilities include responding to ticket requests and incident notifications, and resolving issues within Service Level Agreements. Key Responsibilities: Provide support to Project or Demand Managers based on requirements to integrate a network setup. Provide solutions to Complex problems, with well planned documentation Complete Preventative Maintenance activities, such as code updates & equipment updates Incident Management, Problem Management, Change Management & Capacity Management Manage assigned projects and program components to deliver services in accordance with established objectives. Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support Security & Audit compliance Operational-related Moves, Adds, Changes, and Deletes (MACD) Adherence to Operational Standards Compliance with Engineering Design Standards and established operational processes Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts. Provide Root Cause Analysis for Network Events Other duties as assigned by management Technical Skills The Senior Network Engineer is required to have a basic understanding of the following technologies: Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols Cisco Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF) Cisco Wireless Meraki Wireless Palo Alto Firewalls Required Qualifications: 5+ years extensive experience in the support of Cisco Networking Technologies Strong technical, analytical, and interpersonal skills required Practical Technical knowledge on CISCO Networking Technologies ITIL Ver. 3.0 or Ver. 4.0 preferred Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences Strong organizational skills and ability to multitask in a fast-past working environment High level technology problem solving skills Standing and sitting for sustained periods of time, at least 25% Ability to travel up to 25% of the time Education Certifications: Bachelors Degree in Computer Science, Computer Engineering, Engineering Communications and or equivalent experience. Also, CCNA/CCNP Certifications are also required Work Location Work Schedule Travel: Mostly WFH { RTO as needed} Shifting schedule: 1:30 to 10:30 PM IST (Could be rotational, tentative)

Executes, and manages technology projects, ensuring timely delivery within scope and budget. coordinate with cross-functional teams, implement IT solutions, monitor progress, troubleshoot issues, and maintain documentation.

As an Embedded Software Engineer, you will be responsible for designing and implementing software for embedded ARM devices / MCU 8-16 Bit, STM32 Renesas, Microchip, and systems from requirements to production and commercial deployment. You will be involved in designing, developing, coding, testing, and debugging system software. Additionally, you will review code and design to analyze and enhance the efficiency, stability, and scalability of the system after development. Monitoring and maintaining the system after development will also be part of your responsibilities. The ideal candidate should have proven working experience in embedded software engineering and hands-on development and troubleshooting on embedded targets using C or C++. You should have demonstrated experience in embedded systems design with preemptive, multitasking real-time operating systems. Excellent knowledge of OS coding techniques, IP protocols, interfaces, and hardware subsystems is required. Additionally, you should possess adequate knowledge of reading schematics and data sheets for components, strong documentation and writing skills, and experience in troubleshooting embedded systems and microcontroller peripherals. Experience with real-time operating systems, interface IP protocols, hardware subsystems, and common embedded system communication protocols is preferred. We are looking for a self-motivated individual who is passionate about their work in embedded systems. Knowledge of GSM/GPS/NBIoT modules will be an added advantage. If you meet these requirements and are excited about working in a dynamic and challenging environment, we encourage you to apply for this position.,

As an Application Engineer at 3M, you will have the opportunity to work in a company committed to innovation, providing you with the freedom to explore and encourage curiosity and creativity. You will be part of a diverse team that gains new insights from different perspectives and is willing to take risks on new ideas. Your role will involve focusing on various key areas such as Spec-in & Application Development, New Product Introduction & Field Evaluations, Leading & Influencing, Competitive intelligence & complaint handling, Customer Insights, New product ideas & Intellectual Property, Specifications & Technical Database Management, Business & Marketing Support, Lab Management, Training, Direct Sales Support, and Code of Conduct & Compliance. In this role, you will collaborate with global Application Engineering, Product Development, Sales, and Marketing teams to develop high-impact applications for the consumer electronics market, specifically in the adhesives and conductive market segments. You will identify the best 3M solution for each application by understanding customer needs, conducting tests, analyzing results, and communicating findings through reports and presentations. Additionally, you will provide support for new product launches by creating documentation, tools, videos, and training materials. Your responsibilities will also include understanding customer needs and competition in the electronics market, providing Voice of Customer feedback, new product ideas, and competitive analysis. You will specify 3M products in engineering drawings, support business transitions to manufacturing locations, develop lab infrastructure, provide training to internal teams and customers, and explore ways to enhance sales team productivity using e-tools. To qualify for this role, you should hold a Bachelors or Masters degree in engineering with a focus on Polymer science, Chemical, Materials science, or Electronics. A minimum of 4 years of experience in customer-facing roles, preferably in the electronics segment, is required. Experience with tapes, adhesives, conductive materials, and knowledge of IP protocols is advantageous. You should possess analytical skills, excellent communication and presentation abilities, and the ability to work independently as well as part of a team. Also, having expertise in converting processes and creating digital content using editing software and recording devices is desired. At 3M, our approach to flexibility, known as Work Your Way, prioritizes employee well-being and drives business performance by allowing employees to work where and when they can be most productive. To learn more about 3M's innovative solutions, visit www.3M.com or follow us on Twitter @3M.,

We are seeking a highly motivated Embedded Software Engineer with 1 year of experience in embedded firmware development. As an Embedded Software Engineer, you will be responsible for developing and implementing software for embedded devices and systems. You will work on supporting software quality assurance, optimizing I/O performance, providing post-production support, and troubleshooting system software. Your duties and responsibilities will include analyzing, monitoring, and improving the efficiency and stability of the system. You will also interface with hardware design and development teams to ensure seamless integration of software and hardware components. To qualify for this position, you should have a bachelor's degree in Engineering (EEE, EC, Mechatronics, EI, Robotics and Automation) and possess knowledge of IoT and automation systems. You should have a strong programming background in languages such as C, C++, or Python. Familiarity with software configuration management tools, defect tracking tools, and peer review processes is essential. Having experience with development boards like Raspberry Pi, Jetson, ARM, ESP, etc., and understanding of different IP protocols, interfaces, and hardware subsystems will be beneficial. A sense of ownership, critical thinking skills, problem-solving abilities, and excellent communication skills are also required. This is a full-time position based in Kochi, Kerala. The role may require travel to different locations in India based on project requirements. The benefits include health insurance and Provident Fund. The work schedule is a day shift, and the ability to commute/relocate to Ernakulam, Kerala, is necessary. A willingness to travel up to 25% of the time is required. If you are a team player with good time-management skills and a passion for embedded software development, we encourage you to apply for this position.,

Troubleshooting VOIP Network issues. in-Depth Knowledge of IP Protocols.SIP,MGCP,H.323 etc. Troubleshooting skills in UC devices like CUCM, UCCX,CUC. Should be having knowledge of Third-party recording application and servers. Excellent troubleshooting skills on Cisco Unified Call manager and IP Phones. Good Knowledge of PRIs, Cisco Voice Gateways, IP Telephony. Familiarity with WAN and LAN systems. Experience with E1, FXS SRST and SCCP. Hands on experience on Network and Cisco Voice devices. Work experience on IP Phone , Gateway and CUCM configuration.

Role & responsibilities Proficiency in networking fundamentals, including the TCP/IP stack. software development and maintenance, the software development lifecycle, and proficiency in multiple languages such as Python, Java, Golang Excellent troubleshooting capabilities and experience with diagnostic tools on Linux Preferred candidate profile

Role & responsibilities Proficiency in networking fundamentals, including the TCP/IP stack. software development and maintenance, the software development lifecycle, and proficiency in multiple languages such as Python, Java, Golang Excellent troubleshooting capabilities and experience with diagnostic tools on Linux Preferred candidate profile

As a Senior Network Analyst and team leader, you are expected to have a good understanding of the OSI reference model. Your role will require excellent communication and presentation skills, along with the ability to adapt to a fast-paced and dynamic organization. You should possess a solid grasp of ITIL Incident, Change, and Problem management processes. Experience with ticketing tools such as BMC Remedy or ServiceNow is essential for this role. Additionally, you should have a strong understanding of TCP, UDP, and IP Protocols. Familiarity with monitoring and management tools like SolarWinds, CA Spectrum, and Syslog will be beneficial. Your expertise should include switching protocols like STP, VTP, Ether-channel, and VPC, as well as knowledge of routing protocols such as EIGRP, OSPF, and BGP. Hands-on experience with Firewalls like Cisco ASA, FTD, Checkpoint, Palo Alto, and FortiGate is required, emphasizing firewall security, networking, VPN technologies, and network security. Proficiency in Cisco IOS, IOS-XE, and Nexus OS is expected, including a good understanding of Site to Site and SSL VPN technologies. Experience with medium to large IT rollout projects involving network expansions will be an advantage. While not mandatory, knowledge of SDWAN and SDN solutions like Cisco SDWAN, Silver Peak, FortiGate SDWAN, and Cisco ACI is considered a plus. Familiarity with Forward and Reverse Proxy solutions such as F5, KEMP, Citrix, A10, and Bluecoat will also be beneficial. As an excellent team player, you are encouraged to take ownership and initiative in resolving complex issues. Strong troubleshooting skills are essential for success in this role.,

You will be responsible for designing, developing, coding, testing, and debugging embedded software on Vizio and partner television platforms from requirements to production and commercial deployment. Your tasks will include working with solid programming experience in C and C++ (11, 17), with python experience considered a plus. Additionally, you will need to have experience in hands-on development and troubleshooting on embedded targets, particularly on Linux based systems involving scripting and debugging. Experience with IPC (Inter Process Communication), embedded systems, preferably video, cross-compilation toolchain usage, and STL will be essential for this role. You will also be expected to integrate and validate new product designs with the Inscape cloud system, support internal software, product, and QA teams, and assess third-party and open-source software. Furthermore, you will need to analyze and enhance the efficiency, stability, and scalability of platform resources. Your proven experience in embedded systems design with preemptive, multitasking real-time operating systems will be crucial, along with familiarity with software configuration management tools, defect tracking tools, and peer review. Moreover, you should have excellent knowledge of OS coding techniques, IP protocols, interfaces, and hardware subsystems, and possess strong documentation and writing skills. Critical Skills To Possess: - Strong programming experience in C and C++ (11, 17), with python experience considered a plus. Preferred Qualifications: - BS degree in Computer Science or Engineering or equivalent experience.,

Job Description (Posting). Handling customer calls regarding technical issues, product/device problems, new feature request and general client concerns.rn Responding to customer queries in a timely and accurate way, via phone, email, or chat.rn Creating tickets for customer reported issues, troubleshooting, and escalating to next level with regular follow-ups until closure.rn Must take ownership of customer issues, troubleshoot problems, and see them through to resolution.rn Collect prompt and accurate information from customers, create ticket and document knowledge/troubleshooting steps in the form of ticket logs.rn Responsible for maintaining & following the correct process flow and escalation matrix as per the SLA.rn Should work on pro-active alarms monitor, troubleshoot, follow-up with customer and respective internal/external teams to fix the issue.rn Should have knowledge on Unified communication, VoIP, SIP, communication manager, Gateways, and networking.rn Should have basic knowledge on troubleshooting voice related issues and able to trace & analyses SIP packets.rn In-depth knowledge of LAN, WAN, VoIP systems and IP Protocolsrn Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.rn Update customer information in the customer service database during and after each call.rn Work with the management team to stay updated on product knowledge and be informed of any changes in company policies rn Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers rn Excellent verbal and written communication skillsrn (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development. Qualification B-Tech Skill (Primary) DWP-UCC-Network Voice

Job Description (Posting). Handling customer calls regarding technical issues, product/device problems, new feature request and general client concerns.rn Responding to customer queries in a timely and accurate way, via phone, email, or chat.rn Creating tickets for customer reported issues, troubleshooting, and escalating to next level with regular follow-ups until closure.rn Must take ownership of customer issues, troubleshoot problems, and see them through to resolution.rn Collect prompt and accurate information from customers, create ticket and document knowledge/troubleshooting steps in the form of ticket logs.rn Responsible for maintaining & following the correct process flow and escalation matrix as per the SLA.rn Should work on pro-active alarms monitor, troubleshoot, follow-up with customer and respective internal/external teams to fix the issue.rn Should have knowledge on Unified communication, VoIP, SIP, communication manager, Gateways, and networking.rn Should have basic knowledge on troubleshooting voice related issues and able to trace & analyses SIP packets.rn In-depth knowledge of LAN, WAN, VoIP systems and IP Protocolsrn Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.rn Update customer information in the customer service database during and after each call.rn Work with the management team to stay updated on product knowledge and be informed of any changes in company policies rn Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers rn Excellent verbal and written communication skills.rn Work in US hoursrn (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Qualification B-Tech Skill (Primary) DWP-UCC-Network Voice

Description At Hike, we're building the Hike Gaming Nation ???? ???? To know more, check out. Hike Code ????( Our core cultural values ) The Hike Code is our cultural operating system. It is our set of values that guides us operationally on a day to day basis. We have 9 core values: Top Talent in Every Role ? Both a quest for greatness & shared values are important to us ??????? Pro-Sports Team ? Strength-based, results driven with a team-first attitude ?? Customer Obsession ? We exist to delight our customers ???? Innovation & Make Magic ? Courage to walk into the unknown and pioneer new fronts ???? Owner not a Renter ? Proactive & radically responsible. Everyone is an owner ???? Think Deeply ? Clear mind, obsession to simplify & data-informed ??????? Move Fast ? Ruthless prioritization & move fast ??????? Be curious & keep learning ? Curiosity to acquire new perspectives, quickly ????????? Dream Big ? Courage to climb big mountains ???? Skills & experience we're looking for ????????? Strong coding skills in Java and/or Python I Top Talent in Every Role Should have a strong understanding of HTTP & TCP/IP protocols I Think Deeply Should have a basic understanding of distributed systems I Innovation & Make Magic Proficiency in working with relational databases I Think Deeply Strong knowledge of Object Oriented principles I Top Talent in Every Role A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design I Top Talent in Every Role Excellent communication skills - ability to discuss timelines, design concerns, and provide helpful feedback I Pro-Sports Team Good problem-solving skills I Think Deeply Proactiveness (self-starter), good communication and fast learning I Owner not a Renter Passion and ability to learn and apply new technologies I Be Curious & Keep Learning Self-directed and capable of working effectively in a highly innovative and fast-paced environment I Move Fast You will be responsible for ???? Strategy ? Develop, innovate & integrate new technologies and tools Strategy ? Define & develop core backend services for our gaming products Operations ? Optimize code & memory usage for high-performance scalable systems Operations ? Work closely with product managers, backend engineers & app developers Analytics ? Work on systems that will impact the experience of millions of users Operations ? Write coherent, organized code and work on a complicated code-base Benefits ? We have tremendous benefits & perks. Check out to know more

As an embedded software engineer with our company, you will be responsible for designing and implementing software for embedded devices and systems. Your role will involve designing, developing, coding, testing, and debugging system software while ensuring its stability and efficiency. Your responsibilities will include designing and implementing software for embedded devices and systems throughout the entire development cycle, from creation to production, and deployment. You will be tasked with testing and debugging system software, monitoring and maintaining the system post-development, and enhancing the system's efficiency and stability. Additionally, you will collaborate with customers to tailor systems based on their specific requirements. To qualify for this position, you must hold a minimum of a bachelor's degree in computer science or engineering. Professional experience in software engineering is required, along with significant programming expertise in C or C++. You should have experience troubleshooting embedded systems, working with real-time operating systems, interfaces, IP protocols, and hardware subsystems. Strong interpersonal and writing skills are essential, along with the ability to work effectively in a team. As an ideal candidate, you possess exceptional analytical and problem-solving skills and are self-motivated and passionate about embedded systems. You should have a continuous learning mindset and a drive for improvement. This position is offered as full-time, permanent, or internship roles with a contract length of 3 months. The work schedule is during the day shift, and the work location is in person. If you meet the outlined requirements and are enthusiastic about working on embedded systems, we encourage you to apply for this exciting opportunity.,

We are not looking for someone who checks every single box - were looking for lifelong learners and people who can make us better with their unique experiences. Join our team! Were building a world where Identity belongs to you. What Youll Be Doing Demonstrate full-stack fluency and adaptability to work across unfamiliar systems with minimal ramp-up time. Tackle complex infrastructure challenges by delivering scalable, repeatable solutions with measurable outcomes. Maintain deep engagement with evolving industry trends and internal architecture to align practices with leading standards. Align proactively with organizational strategy, identifying gaps and collaborating on pragmatic, forward-thinking solutions. Bring clarity to ambiguous problems, contributing thoughtful insights and suggesting nuanced improvements based on broad system understanding. Influence through thought leadership, mentoring, and technical guidance across teams, mediums, and organizational layers. Command broad visibility and trust, with impact recognized across senior leadership and peer teams. Independently drive complex initiatives end-to-end, from roadmap planning to cross-functional execution. Take ownership and act with urgency, proactively addressing issues and proposing innovative solutions. Cultivate and manage the technical reputation of your team and functions through high-quality delivery and stakeholder engagement. What Youll Bring to the Role Strong leadership in building and scaling modern cloud-native infrastructure. Expert-level understanding of Kubernetes (K8s) and Amazon EKS, including architecture, scaling, and advanced configurations. Deep expertise in cloud platforms (AWS preferred), infrastructure as code (Terraform, CloudFormation), and GitOps workflows. Strong Coding Experience in Go or Python Expert in CI/CD, Linux, networking, and OS hardening, with deep knowledge of IP protocols. Deploy and manage k8s clusters & proficient knowledge on EKS Proficient in infrastructure as code (Terraform, Ansible, Chef) and operational tooling (Ruby, Python, Go, Shell). Hands on with deploying and managing database and caching technology like Redis Proven experience implementing robust monitoring, logging, and alerting systems using Prometheus, Grafana, ELK, or similar tools. Practical experience with container security, secrets management, and compliance in production environments. Excellent problem-solving and communication skills, with a track record of mentoring engineers and driving complex projects to completion. Experience 10+ years of experience in DevOps, SRE, or Infrastructure Engineering roles. 5+ years working with Kubernetes/EKS, Helm & Karpenter in production-grade environments. 5+ years of experience architecting and running complex AWS or other cloud networking infrastructure resources 5+ years of experience with Ansible, Chef, and Terraform 5+ years of experience of Coding / Scripting in Python or GoLang or Java 3+ Experience with service meshes (e.g., Istio) Demonstrated success in leading reliability or platform initiatives across large-scale distributed systems. Experience participating in or leading incident response and root cause analysis processes. Prior experience in a high-scale SaaS, or cloud-native startup environment is a strong plus. Strong Linux & security understanding and experience. BS In computer science (or equivalent experience).

Palo Alto Networks SASE (Secure Access Service Edge) group is looking for a seasoned and accomplished Solution/System QA/Automation engineer with experience in validating core networking & security features in the SDWAN CPT team. You will be part of a world-class software engineering team that works on various ground-breaking technologies in the SASE/SD-WAN area. You will work with a multi- functional team of engineers solving interesting problems. Your Impact Work in a fast paced team to solve important customer problems and deliver most impactful results Contribute in all phases of end to end product and solution validation Work with different development and quality assurances groups to achieve the best quality Suggest and implement improvements to the Solution QA process Work with DEV,QA,DevOps,PLM and the Technical Support teams to troubleshoot customer issues Qualifications Your Experience 12+ years of experience required with a BS/MS degree in Computer Science or Electrical Engineering or equivalent Experience in highly technical roles in QA at a large organization or innovative startups Strong L2/L3 hands-on networking experience and ability to troubleshoot networking issues. strong understanding of VPN technologies, protocols(IPSec /SSL VPN), and security standards. Expertise with standard TCP/IP protocols such as ARP, IP, ICMP, TCP, UDP & IPSec VPNs Expertise in testing of enterprise routing protocols such as BGP, OSPF & EIGRP, etc. Expertise in networking features like Multicast, IPv6, DNS, NAT & DHCP Experience in system/scale testing,g simulating & maintaining a large/Complex enterprise network is a plus Experience with performance characterization of networking products with debugging/troubleshooting skills Experience in QA test automation on Cloud or Network security platforms Good programming experience with Python and RestAPIs. Familiarity with Network/Security traffic tools from KeySight(Breaking Point), spirent(Cyber flood) , viavi(TeraVm) , etc Good domain knowledge with cloud-based deployments (AWS/Azure/GCP experience preferred) Familiarity with SASE concepts, including SD-WAN, Zero Trust, NGFW, CASB solutions and cloud security. Experience in L4 to L7 is a plus Experience with Agile methodologies is a plus; a willingness to adopt them is required Excellent written and verbal communication skills

Your Impact Work in a small and fast paced team to solve important customer problems and deliver most impactful results Contribute in all phases of end to end product and solution validation Works closely with PM,TME,Customer support teams to understand the customer use cases Work with different development and quality assurances groups to achieve the best quality Suggest and implement improvements to the QA process Work with DevOps and the Technical Support teams to troubleshoot customer issues Lead technical discussions, mentor junior team members, and support customer deployments as needed. Qualifications Your Experience 10 to18 years of relevant experience, with a BS or MS degree Expertise with standard TCP/IP protocols such as ARP, IP, ICMP, TCP, UDP & IPSec VPNs Expertise in testing of Layer 2/3 networking, routing protocols such as BGP,OSPF & EIGRP, MPLS, IPSec, QoS, NAT, and policies etc., Expertise in networking features like Multicast, IPv6, DNS, NAT & DHCP Expertise in System,Solution,Scale,Performance, interoperability, and failover testing of SD-WAN solutions Own the test strategy, architecture, and execution plans for enterprise-scale SD-WAN solutions. Be able to build and maintain complex networking testbeds Expertise with performance characterization of a networking products Expertise in test orchestration, control plane, data plane, and security features of SD-WAN platforms Proficient in using traffic generators (Ixia, Spirent), protocol analyzers (Wireshark), and monitoring tools Expertise with Automation/Programming using Python and RestAPIs Design and implement test frameworks, environments, and automation for system-level validation. Familiarity with virtualization technologies such as VMware ESXi, qemu/kvm, Microsoft Hyper-V Excellent problem-solving, debugging/troubleshooting skills and a customer-focused mindset

Executes, and manages technology projects, ensuring timely delivery within scope and budget. coordinate with cross-functional teams, implement IT solutions, monitor progress, troubleshoot issues, and maintain documentation.

Skills/Experience: Extensive experience in IP/SOC Verification. Must be proficient in System Verilog and UVM. Must have hands-on experience in the verification of the IP protocols such as PCIe/DDR/USB/Ethernet/CXL/HDMI/MIPI/DSI/CS/GLS/CPU Verification or any other high-speed protocols. Experience with scripting language (Python, Perl, TCL etc.) Experience in assembly language or C is a plus. Ability to create testbenches from scratch and own the complete verification including coverage of the subsystem/chip level. Strong debugging capabilities. Experience (years) : 3 - 12 Years Education Qualification: BTECH/MTECH in Electrical/Electronics/Computer Science Engineering or Equivalent