E-commerce Team leader

Job Summary:

We are seeking a detail-oriented and proactive E-commerce Team Leader to oversee and manage our operations across major online marketplaces including Amazon, Flipkart, Myntra, AJIO, JioMart, and Meesho. The ideal candidate will be responsible for leading a team to ensure efficient product listings, order processing, inventory coordination, campaign execution, and platform compliance — while driving sales performance and operational excellence.

Key Responsibilities:Team Management & Leadership

• Lead and mentor a team of e-commerce executives and support staff.
• Allocate tasks and ensure day-to-day operations run smoothly across all marketplaces.
• Set KPIs, track performance, and conduct regular team reviews.

Marketplace Operations

• Manage end-to-end operations across Amazon, Flipkart, Meesho, JioMart, Myntra, and AJIO etc.
• Monitor and optimize listings, pricing, inventory, and content across platforms.
• Coordinate with catalog, content, and creative teams for listings and A+ content.

Order & Inventory Management

• Ensure timely order processing, dispatch, and returns handling.
• Maintain optimal inventory levels; coordinate with warehouse/logistics for replenishments.
• Prevent stockouts, overstocking, and ensure accurate platform inventory sync.

Sales & Performance Monitoring

• Track daily sales, returns, and operational KPIs across all platforms.
• Analyze performance reports, identify gaps, and suggest corrective actions.
• Coordinate with platform account managers for growth strategies, campaigns, and deals.

Customer Experience & Escalations

• Resolve customer complaints/escalations from platforms efficiently.
• Monitor ratings/reviews and improve overall customer satisfaction.

Compliance & Documentation

• Ensure compliance with each platform’s operational and listing policies.
• Keep documentation and reports updated for audits, claims, or settlements.

Requirements:

• 2-3+ years of hands-on experience managing e-commerce marketplaces (Amazon, Flipkart, Meesho, Jiomart etc.)
• Prior team management or supervisory experience is a must.
• Strong understanding of platform dashboards, listing tools, ad campaigns, and backend operations.
• Excellent analytical and communication skills.
• Proficiency in MS Excel, Google Sheets, and basic reporting tools.
• Ability to multitask and thrive in a deadline-driven environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity to work with a growing brand across top marketplaces.
• Exposure to cross-platform strategy and digital growth initiatives.
• Supportive team culture and career advancement opportunities.

Job Type: Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person