E-Commerce Operations Manager

Company Description Urban Space is a young home decor brand based in Ahmedabad, specializing in premium home furnishing products including bedsheets, curtains, carpets, and more. Our products are crafted by expert personnel to ensure impeccable quality at an affordable price. Customer experience is at the core of our business, and we are dedicated to providing a wide variety of high-quality home decor items. Responsibilities Overseeing day to day operations, inbound, inventory, outbound, first mile logistics & returns. Experience of handling 20-30 members team. Managing inventory management slotting, accuracy, damage and shrinkage control. Planning, Strategy deployment, day-to-day Operations in Order management/fulfilment. Developing a problem-solving culture where problems are made visible and fixed at the root cause. Communicating & Co-ordinating with other departments (within WH & beyond WH) to ensure seamless work. Ensuring, cost control, Scrap sale and 3PL bill verification and processing. Managing quality assurance through preventive and corrective actions. Handling cross training of associates through skill matrix management. Reviewing & monitoring service level parameters & ensure the performance levels are maintained in line with requirement. Analyzing the daily Load and capacity and drafting short term and long-term strategies accordingly. Conducting weekly, monthly & quarterly business review meetings. Reviewing and revising warehouse productivity Bench-mark for each operational activity. Ensuring safe, clean and healthy working environment in compliance to statutory requirements and company policies. 7+ years of experience in E-Commerce will be preferred. Industry Retail  Employment Type Full-time Show more Show less