E-Commerce Operations Executive

Prior Experience in managing E-commerce platforms like Amazon, Flipkart, Ajio, Myntra, Shopify store, etc is must.

• Daily managing entire order processing cycle i.e order processing as per SOP, coordinating with Warehouse team & ensuring timely pack & dispatch, fulfilment as per TAT.
• Maintain required communication with logistics partners and even with customers to provide real-time updates and address any issues or concerns actively.
• Maintain accurate records of daily dispatch activities & its count & also daily returns inward & count.
• All Returns processing ,garments basic quality check, bifurcating returns as per its classification (Sellable/Unsellable) & timely inward of returns inventory in warehouse.
• Claims process for wrong returns & Returns re-conciliation & maintaining proper records for the same.
• Analyze and prepare RETURNS data from online marketplaces to identify key reasons for returns and share actionable feedback with teams to help reduce return rates and improve fulfillment efficiency.
• Managing product listings for all marketplaces & to ensure they are up to date with no missing gaps.
• Pro active escalation with seller support for any issue related to listings, order process, returns, claims and any other account management issues.
• Monthly reporting & analysis of sales data at SKU level & platform level.

Candidate Profile:

• 1-3 years of proven working experience as an E-Commerce Operations executive for Amazon, Flipkart, Ajio & other marketplaces.
• Must be competent with the Internet and all Microsoft Office applications like Excel, Word (Advanced Excel knowledge is must)
• Effective time management skills with the ability to meet deadlines
• Warehouse management & leadership ability to get work done on time & in systematic manner as per SOP
• Candidate having AI Skills knowledge or apparel industry experience can expect better offer & preference.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,500.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• E-commerce: 1 year (Required)

Expected Start Date: 04/08/2025