E-Commerce Manager

Key Responsibilities

Online Store Management

• Manage day-to-day operations of the e-commerce website and/or marketplaces (Amazon, Flipkart, Shopify, etc.)
• Ensure accurate product listings, pricing, promotions, and inventory updates
• Oversee site performance, UX, and mobile optimization

Sales & Growth

• Drive online revenue growth through merchandising, promotions, and campaigns
• Monitor conversion rates, AOV, traffic, and customer behavior
• Identify opportunities for upselling, cross-selling, and bundling

Digital Marketing Collaboration

• Work with marketing teams on SEO, SEM, email, social, and paid ads
• Support product launches and seasonal campaigns
• Analyze campaign performance and ROI

Analytics & Reporting

• Track KPIs such as sales, traffic, conversion rate, cart abandonment, and CAC
• Prepare weekly/monthly performance reports with insights and recommendations
• Use tools like Google Analytics, dashboards, and marketplace reports

Operations & Customer Experience

• Coordinate with supply chain and fulfillment teams to ensure timely delivery
• Manage returns, refunds, and customer feedback loops
• Improve customer journey and post-purchase experience

Platform & Technology

• Manage e-commerce platforms, integrations, and basic troubleshooting
• Coordinate with developers/IT for upgrades and enhancements
• Ensure site security and compliance best practices

Required Qualifications

• Bachelor’s degree in Business, Marketing, or related field
• 2–5 years of experience in e-commerce or retail digital operations
• Experience with e-commerce platforms (Shopify, Magento, WooCommerce, or marketplaces)
• Strong analytical and problem-solving skills
• Understanding of digital marketing and online merchandising

Preferred Skills

• Experience in omnichannel retail
• Knowledge of SEO, CRO, and UX principles
• Familiarity with inventory and order management systems
• Strong communication and project management skills

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person