E Commerce Manager

Ecommerce Manager (Key Accounts/Operations)

• Position : Manager - Key Accounts & Operations
• Department : Ecommerce
• Location : Linking Road Bandra (West)
• Experience : Minimum 7 Yrs
• Salary : Open to Discuss
• Qualification : Any Graduate

1. Ecommerce & Marketplace Strategy & Operations

• Develop and execute ecommerce and marketplace and strategies to drive online sales and revenue growth.
• Manage day-to-day ecommerce and marketplace operations, including inventory management, order fulfillment, and customer service coordination.
• Ensure a seamless user experience by optimizing site navigation, performance, and functionality.
• Monitor and analyze ecommerce and marketplace performance metrics (e.g., conversion rate, bounce rate, average order value, marketplace ranking) and implement data-driven improvements.

2. Website & Marketplace Platform Management

• Oversee the management and continuous improvement of the ecommerce website, ensuring it is user-friendly, mobile-optimized, and up-to-date.
• Manage product listings, pricing, and promotions across various online marketplaces (e.g., Amazon, eBay, Walmart, Flipkart).
• Collaborate with developers, designers, and UX specialists to enhance the sites design and functionality.
• Ensure website security, payment gateway integration, and compliance with legal requirements (e.g., GDPR, PCI compliance).

3. Digital Marketing & Customer Acquisition

• Develop and manage digital marketing campaigns, including SEO, PPC, email marketing, and social media advertising.
• Optimize product listings, descriptions, and images for improved visibility and conversions on both the website and marketplaces.
• Implement marketplace advertising strategies (Amazon PPC, Sponsored Listings, etc.) to increase sales.
• Work closely with the marketing team to create engaging content, promotions, and email marketing strategies to drive sales.
• Utilize data analytics to track user behavior, identify trends, and refine marketing strategies.

4. Customer Experience & Retention

• Ensure a smooth and efficient checkout process to minimize cart abandonment.
• Implement customer retention strategies, such as loyalty programs, personalized marketing, and marketplace review management.
• Collaborate with customer support teams to improve online customer experience and resolve issues promptly.
• Monitor customer feedback and reviews to enhance service and product offerings.

5. Sales & Performance Analysis

• Track and analyze sales performance across owned ecommerce platforms and marketplaces, reporting key insights to senior management.
• Identify new opportunities for revenue growth, including partnerships, marketplaces, and international expansion.
• Stay updated on industry trends, competitor activities, and emerging technologies to maintain a competitive edge.

Qualifications & Skills:

• 7+ years of experience in ecommerce management, digital marketing, or marketplace management.
• Proficiency in ecommerce platforms and marketplaces (Amazon Seller Central, , Flipkart, NYkaa etc.).
• Strong knowledge of digital marketing and marketplace management
• Excellent communication and collaboration skills.
• Ability to analyze data and make strategic decisions.

cv@beautyessential.in