E-Commerce Manager – Amazon & Omnichannel Operations (Infyshield)

Job Title - E-Commerce Manager – Amazon & Omnichannel Operations (InfyShield) Work Location: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076 We @ Infinity Assurance specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and a wide range of service products under our own brand “ Infyshield .” Our offerings cover Mobile Phones, Home Appliances, Consumer Electronics, IT Equipment, Office Automation, AV Solutions, Classroom and Conference Room Technologies, Kitchen Appliances and more. Background of the Role: InfyShield , a flagship product of Infinity Assurance, offers extended warranty and protection plans for a wide range of consumer electronics products and more. As we continue to grow our brand in both digital and physical marketplaces, we are seeking a strategic and hands-on E-Commerce Executive to oversee operations on Amazon Seller Central, and other online marketplaces and be a catalyst for our broader omnichannel strategy. This role is critical to enhancing our digital presence, optimizing our product listings, handling claims/returns smoothly, and ensuring a seamless customer experience across all e-commerce touchpoints including marketplaces, D2C platforms and offline integrations. The role carries number targets in terms of value and volume under tight budgets. Responsibilities: · Manage daily operations of InfyShield’s Amazon Seller Central account and other marketplaces, ensuring optimal account health · Set up and regularly update the InfyShield Brand Store with accurate, SEO-rich product listings and engaging content · Plan and run Amazon Ads campaigns (Sponsored Products, Brands, Display) to increase visibility and sales · Oversee inventory management, fulfillment coordination and order tracking to ensure timely delivery and stock availability · Handle returns, refunds, claims, and customer escalations to maintain excellent service levels · Optimize product listings with keyword research, A+ content, bullet points, and images to boost traffic and conversions · Develop and implement a data-driven e-commerce growth strategy tailored for the electronics and warranty category · Expand presence across other online platforms (Flipkart, Meesho, etc.) and support D2C site optimization · Align online strategy with offline retail and channel partners to deliver a unified omnichannel experience · Monitor performance metrics (CTR, conversion, ACoS, ROAS, returns, etc.) and provide regular insights and reports · Stay current with Amazon / marketplace policies, category trends, and technology tools to maintain competitive edge Requirements: · Bachelor’s degree in Business, Marketing, or related field · Prior experience in consumer electronics, after-sales service, or warranty-based products is highly dezired · 2+ years of experience managing Amazon Seller Central and broader e-commerce operations · Strong understanding of omnichannel commerce, including D2C platforms, multi-channel tools, and retail integration · Proficiency in Amazon Ads, Excel, and listing/analytics · Experience in handling returns, customer service escalations, and maintaining positive seller metrics · Proven ability to create and manage brand stores, optimized listings, and A+ content · Self-starter with strong communication, analytical, and organizational skills · Familiarity with platforms like Flipkart, Shopify, WooCommerce or Unicommerce and others is a definitely desired Important Notes & Perks: · Attractive pay structure as per the Market Standards · Huge career growth opportunity · Preference will be given to candidates who can join early · Should have worked solo or in small teams with multi-skilled resources · This is a full-time, work-from-office opportunity (Monday to Saturday; 6 days a week), based in South Delhi. About us: We, Infinity Assurance Solutions, Private Limited (https://www.infinityassurance.com; https://www.infyshield.com; https://www.infyvault.com ); a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans; specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc. Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion. Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure. Job Type: Full-time Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Provident Fund Schedule: Day shift Ability to commute/relocate: Jasola, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What's your current monthly take home salary ? What's your notice period ? How many years of experience do you have in managing Amazon Seller Central ? How many years of experience do you have in omnichannel commerce, including D2C platforms ? Work Location: In person