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For Employers

Duty Manager

Fairmont Hotels Resorts

2 - 4 years

2 - 7 Lacs

mysuru

Posted:12 hours ago| Platform:

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Skills Required

front office hospitality management time management hotel operations billing property management management operations monitoring auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in ensuring smooth hotel operations and delivering exceptional guest experiences. This position requires a detail-oriented professional who can effectively manage daily operations, lead staff, and maintain high service standards.

Oversee and coordinate all aspects of hotel operations to ensure seamless guest experiences
Personally welcome and assist VIP guests, authorizing courtesies and ensuring their needs are met
Manage and support the Front Office team, conducting daily briefings and monitoring service standards
Handle guest inquiries and complaints professionally, ensuring timely resolution and follow-up
Supervise lobby and driveway operations to maintain accessibility, safety, and guest comfort
Review and manage rate variances, billing instructions, and guest credit to ensure revenue control
Coordinate guest relocations during full-house situations
Conduct Night Audit processes and ensure compliance with hotel standards
Log and report all security incidents and emergencies, ensuring proper safety procedures are followed
Communicate key operational updates and guest feedback to the Rooms Division Manager
Maintain up-to-date knowledge of hotel facilities, FB outlets, and emergency procedures
Collaborate with all departments to ensure coordinated and efficient operations
Previous experience as a Duty Manager, preferably in a hotel environment
Bachelors degree in Hospitality Management or related field (preferred)
Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues
Demonstrated problem-solving abilities and strong conflict resolution skills
Ability to remain calm and make decisive decisions under pressure and in emergency situations
Excellent time management and multitasking skills in a fast-paced service environment
High attention to detail with a genuine commitment to delivering 5-star service
Experience with Opera Property Management System (PMS) is preferred
First Aid and CPR certification is an advantage
Fluency in English and local language(s)
Flexibility to work various shifts, including nights, weekends, and holidays
Strong organizational skills and ability to prioritize tasks effectively
Empathetic approach to guest needs and concerns
Resilience and adaptability in handling challenging situations

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Duty Manager