Posted:-1 days ago|
Platform:
Work from Office
Full Time
A program manager owns the entire lifecycle of a cohort of learners, from the enrolment to thecompletion of the program journey. Learners are working professionals from across the globe,aspiring to upskill in new age / digital competencies, like data analytics, data science, artificialintelligence et. al.
In this role of a Program Manager, one has to,
1. Be the first point of contact for participants for any queries, and provide necessary supportfor all the needs within the scope of program offerings, in a timely manner
2. Foster meaningful relationships with participants, understand their needs & preferences,and deliver a personalized experience
3. Drive all the Program Office responsibilities around scheduling & delivering programactivities, including but not limited to, online sessions, webinars, evaluations, grading,presentations, etc. This will require engagement with a variety of internal and externalstakeholders like senior managers, academicians, industry professionals et. al.
4. Monitor, diagnose and drive interventions around participants performance andengagement during the program journey to ensure each participant has a great experienceand achieves learning outcomes
5. Contribute to organization building by identification, development and implementation ofprocesses for efficient and effective program management
Great Learning
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