Docs Senior Lead

Job Description

Role: Analysis of complex business problems and assessment of how automated systems can be implemented to solve them. Responsibilities: Understand and document the end users current business processes, workflow states, and functions. Analyze enhancements/changes to the Product Design to determine the effect on the end configuration and prepare the necessary documentation. Work with PMO and Project Managers in resource allocation for projects in flight and in the pipeline. Assist in the translation of business/end-user requirements into configuration requirements. Line management and personal development responsibilities of a mid-large-sized team of configuration analysts. Provide technical guidance to the configuration analysts in their assigned job duties and monitor the deliverables. Analyze and resolve configuration issues in a timely and systematic manner. Work directly and closely with client teams to capture existing processes, design and configure solutions, and provide support, including assistance with testing. Coordinate and oversee testing with end users and facilitate communication of testing results to Internal and Client groups. Monitoring adherence to and refining SDLC processes, IT standards, policies, and procedures. Required Skills: Lead- Product Configuration position will own and support a full range of SDLC activities related to product design/configuration/support and maintenance. This position will work closely with the technical development group, Internal Product Groups, and Business end-user departments to ensure that enterprise software is developed in a robust, reliable, and scalable architecture. The Product Configuration Manager will manage and supervise mid-large-sized teams of product configuration analysts and serve as a liaison between Technology and Business teams. Alongside the management duties, this individual will perform a certain amount of Product Configuration/Management related tasks, in line with that of a Product Manager/Senior BA. The Product Configuration Lead also be responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. Core Competencies Excellent planning and organizational skills. Excellent analytical skills. Initiative & innovation. Detail oriented. Excellent communication skills (written and oral). Strong interpersonal skills. Team player. Self-motivated and able to multi-task. Experience 6+ years of product configuration experience in a supervisory capacity. Proven experience in overseeing the design, development, and implementation of software solutions, systems, and products. Day-to-day or project-specific management. Experience in full SDLC for application development. Experience leading mid to large-sized teams.