Effectively manage all mailouts within MediCopy\u0027s CarePortal to ensure efficient releases of information. Ensure recipient information is accurate and complete on each mailout to be Release medical records/imaging/forms in the appropriate medium (paper or electronic) based on MediCopy\u0027s policies/procedures and/or requester\u0027s Coordinate with courier services to schedule pickup of packages, wehn Coordinate with notaries for certifications prior to release, when Manage and distribute incoming records requests received through email/online submission, as well as MediCopy\u0027s main fax li Provide accurate and timely status updates to requesters inquiring through email or by Provide assistance to patient/requester walk-ins, and coordinate with Account Managers as needed to handle any necessary STAT requests or Pull and/or burn imaging records to CD/DVD for release via mail or patient Monitor office supply inventory, and request additional supplies when Escalate issues and/or errors found to department leaders as Skills/Qualifications: Strong organizational, time management, networking, and excellent verbal and written communication skills Self-motivation, drive, and initiative Excellent customer service skills including but not limited to empathy, compassion, promptness, eagerness to expedite and get the job done An outgoing and confident approach Confidentiality and discretion is required Ability to work effectively and professionally with employees at all levels of an organization The ability to understand and present health information data while remaining HIPAA compliant The flexibility to adapt to frequent changes in the industry and office Education and Experience: High School Diploma or equivalent Previous experience in customer service and conflict resolution

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