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CUFD Officer-Digital Banking -Contact Centre Inbound

CUFD Officer-Digital Banking -Contact Centre Inbound

Kotak Mahindra Bank

0 - 4 years

2 - 6 Lacs

thane

Posted:1 hour ago| Platform:

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Skills Required

banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Kotak Mahindra Bank Limited is looking for CUFD Officer-Digital Banking -Contact Centre Inbound to join our dynamic team and embark on a rewarding career journey.
Handle inbound communication for digital banking customers through the contact centre. Address inquiries related to account services, online transactions, and mobile banking platforms. Ensure service delivery excellence by resolving issues efficiently and maintaining call quality standards. Follow compliance procedures, document interactions in CRM tools, and escalate technical concerns when required. Support in achieving customer satisfaction and retention goals through empathy, accuracy, and professionalism in every interaction. Disclaimer This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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CUFD Officer-Digital Banking -Contact Centre Inbound