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CEC Officer-Outbound-Digital Banking-Contact Centre Outbound

CEC Officer-Outbound-Digital Banking-Contact Centre Outbound

Kotak Mahindra Bank

1 - 4 years

3 - 6 Lacs

thane

Posted:-1 days ago| Platform:

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Skills Required

outbound banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Kotak Mahindra Bank Limited is looking for CEC Officer- Outbound- Digital Banking- Contact Centre Outbound to join our dynamic team and embark on a rewarding career journey.
Responsible for managing outbound calling operations in the Digital Banking Contact Centre. Engage with customers to promote banking products, assist with digital onboarding, and handle retention and cross-selling campaigns. Ensure adherence to service quality benchmarks, maintain call accuracy, and achieve defined conversion and productivity metrics. Collaborate with team leaders to improve campaign efficiency, document all customer interactions, and strictly comply with bank policies and regulatory guidelines. Continuously update product knowledge to ensure accurate communication and enhance the customer experience. Disclaimer This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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CEC Officer-Outbound-Digital Banking-Contact Centre Outbound