Position Summary...What you'll do...
About Team: Customer Care Technology
The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. Our mission is to help customers save money and live better.
What you'll do:
- Be on the front line with our internal International Walmart business and technology stakeholders to secure alignment, communicate progress, and resolve conflicts across multiple initiatives.
- Define and manage large-scale technical programs, coordinating cross-functional teams and dependencies to achieve strategic objectives.
- Lead end-to-end system solution design, ensuring alignment with business goals and technical requirements.
- Drive risk identification, mitigation, and issue resolution to maintain program momentum and delivery quality.
- Mentor team members on technical leadership, program management best practices, and effective communication.
- Analyze data to inform decisions, optimize resource allocation, and accelerate program timelines.
What you'll bring:
- Proven expertise in leading large-scale, cross-functional, and complex initiatives that span many business units and years
- Strong technical leadership with the ability to design and oversee end-to-end system solutions across software, hardware, and cloud infrastructure.
- Exceptional stakeholder management skills to align priorities, resolve conflicts, and secure buy-in across cross-functional teams.
- Ability to analyze risks, develop mitigation plans, and drive programs to successful completion under resource and timeline constraints using data and relationships
- Excellent business communication skills to influence decisions and present clear, data-driven narratives.
- Experience mentoring teams and driving continuous improvement in processes and engineering practices.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Option 1: Bachelor's degree in computer science, information technology, engineering, or related area and 7 years' experience in engineering, engineering program management, technical program management, product management, or related area. Option 2: 9 years' experience in engineering, engineering program management, technical program management, product management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-2348067
