Dispute Specialist

Obtaining agreements to pay from customers upon resolution of disputes by ensuring accurate and appropriate responses to dispute Researching, analyzing, and disputing customer deductions and credits within a consumer product industry. Coordinating and collaborating with accounts receivable (AR), customer service, order management, and sales support personnel to resolve disputes and to substantiate claims and deductions with proper documentation Capturing results of purchase order (PO) reconciliations and dispute resolution activities Participating in ongoing performance improvement initiatives (first time right invoicing activities). Work cross functionally with our billing, collections, sales, service delivery (operations) , MIS, customer care/success and other teams to correct invoices, and/or collect payments and improve the customer experience. Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.). Own root cause analysis for claims dispute management, ensure root cause fix to curtail the issues Good listening skills for consultative billing, collections, and to negotiate solutions that benefit the company and the customer Produce leadership reporting to showcase progress, discuss challenges and suggest improvements Obtain documentation to support Businesss position on invoices which are disputed and prepare necessary documentation to rebill customers Assist in SOP (Standard Operating Procedures) creation and updating Deliver and maintain the required data for audit purposes SKILLS & BEHAVIORS Must be knowledgeable with MS Office Suite, primarily Microsoft Excel Excellent analytical, communication (verbal and written) and organizational skills Ability to prioritize issues in a timely, efficient manner, and manage a cyclical workload Ability to understand and utilize multiple systems for billing and/or collections and dispute management Good listening skills are necessary for consultative billing, collections, and to negotiate solutions that benefit the company and the customer Good customer service focus and experience Must be able to build relationships with customers and communicate effectively Ability to multitask and work with minimal supervision Manage a cyclical workload, may require overtime DESIRED EXPERIENCE REQUIRED: Bachelor s degree Field Of Study: Business, Finance or similar 3+ years of experience within IM care WHAT S IN IT FOR YOU Be part of an ever evolving global organization focused on transformation and innovation A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self Global connectivity to learn from 26,000+ teammates across 52 countries Be part of a winning team who embrace diversity, inclusion, and our differences Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement QUALIFICATIONS Must Have Skills DISPUTE MANAGEMENT PURCHASE ORDER DISPUTE RESOLUTION EXCEL