Dispatcher

Job Title: DispatcherRole Overview:Manage day-to-day operations of the Dispatch, including calls, emails and scheduling support for Canadian client.Provide 24/7 back-office support from India to ensure continuous operational coverageFacilitate timely dispatch and real-time monitoring of field staff across various locations in CanadaEnsure smooth, accurate, and uninterrupted service delivery through efficient coordinationSupport service-level objectives by maintaining strong communication and operational oversightWork closely with client-facing teams to align dispatch operations with service expectationsDispatcher’s Responsibilities:Dispatch & Scheduling Support: Manage and coordinate dispatch centre operations, ensuring timely and effective scheduling of field staff in alignment with service requirements across Canadian client sites.24/7 Back-Office Operations: Provide continuous support from India to monitor and assist field operations, enabling real-time communication and problem-solving.Customer Service: Deliver professional, courteous, and efficient customer service. Respond promptly to inquiries with accurate information and maintain high service standards.Communication & Coordination: Route relevant information to internal departments and external locations via Action Requests. Maintain proactive communication to support operational continuity.Operational Knowledge: Continuously develop and maintain a comprehensive understanding of Glen Group’s operations, services, and protocols.Prioritization & Accuracy: Handle multiple tasks and job duties by priority, ensuring timely and accurate execution with a focus on quality and compliance.Policy Compliance: Ensure all verbal and written communications adhere to company policies and procedures, and are factually accurate.Information Management: Stay updated with internal communications including emails, memos, SOPs, and team meetings to ensure alignment with company protocols.Professional Telephone Etiquette: Manage high call volumes and difficult customer interactions with sensitivity, tact, and sound judgment.Confidentiality & Integrity: Uphold strict confidentiality concerning sensitive information related to clients, employees, and company operations. Handle investigations and sensitive matters with discretion, fairness, and professionalism.Health & Safety Compliance: Work in accordance with all applicable health and safety laws and company safety practices to ensure a safe working environment.Requirements:Minimum 2 years of experience in customer support or a similar role (Required)Proficient in spoken and written English (Required)Strong organizational, communication, and multitasking skills on system.Ability to work in rotational shifts.Shift Availability (Weekly Rotational Shifts – IST):Morning Shift: 05:30 AM – 01:30 PMAfternoon Shift: 01:30 PM – 09:30 PMGraveyard Shift: 09:30 PM – 05:30 AMLocation: In-Person (Amritsar)Job Type: Full-timeSalary: ₹25,000/monthExpected Start Date: As soon as possibleIf you are looking to join a fast-paced, global team and make an impact with your coordination and customer service skills, apply now!