Karas Security Group

Job Title: Dispatcher Role Overview: Manage day-to-day operations of the Dispatch, including calls, emails and scheduling support for Canadian client. Provide 24/7 back-office support from India to ensure continuous operational coverage Facilitate timely dispatch and real-time monitoring of field staff across various locations in Canada Ensure smooth, accurate, and uninterrupted service delivery through efficient coordination Support service-level objectives by maintaining strong communication and operational oversight Work closely with client-facing teams to align dispatch operations with service expectations Dispatcher’s Responsibilities: Dispatch & Scheduling Support: Manage and coordinate dispatch centre operations, ensuring timely and effective scheduling of field staff in alignment with service requirements across Canadian client sites. 24/7 Back-Office Operations: Provide continuous support from India to monitor and assist field operations, enabling real-time communication and problem-solving. Customer Service: Deliver professional, courteous, and efficient customer service. Respond promptly to inquiries with accurate information and maintain high service standards. Communication & Coordination: Route relevant information to internal departments and external locations via Action Requests. Maintain proactive communication to support operational continuity. Operational Knowledge: Continuously develop and maintain a comprehensive understanding of Glen Group’s operations, services, and protocols. Prioritization & Accuracy: Handle multiple tasks and job duties by priority, ensuring timely and accurate execution with a focus on quality and compliance. Policy Compliance: Ensure all verbal and written communications adhere to company policies and procedures, and are factually accurate. Information Management: Stay updated with internal communications including emails, memos, SOPs, and team meetings to ensure alignment with company protocols. Professional Telephone Etiquette: Manage high call volumes and difficult customer interactions with sensitivity, tact, and sound judgment. Confidentiality & Integrity: Uphold strict confidentiality concerning sensitive information related to clients, employees, and company operations. Handle investigations and sensitive matters with discretion, fairness, and professionalism. Health & Safety Compliance: Work in accordance with all applicable health and safety laws and company safety practices to ensure a safe working environment. Requirements: Minimum 2 years of experience in customer support or a similar role (Required) Proficient in spoken and written English (Required) Strong organizational, communication, and multitasking skills on system. Ability to work in rotational shifts. Shift Availability (Weekly Rotational Shifts – IST): Morning Shift: 05:30 AM – 01:30 PM Afternoon Shift: 01:30 PM – 09:30 PM Graveyard Shift: 09:30 PM – 05:30 AM Location: In-Person (Amritsar) Job Type: Full-time Salary: ₹25,000/month Expected Start Date: As soon as possible If you are looking to join a fast-paced, global team and make an impact with your coordination and customer service skills, apply now!