Dispatch Manager / Customer Support – Trev Mobility

About Trev Mobility

Trev Mobility is a rapidly growing car rental service with its own fleet of premium electric vehicles. We provide reliable, safe, and high-quality transportation experiences for both B2B and B2C customers. As our operations expand, we are looking for a dedicated professional to strengthen our dispatching and customer support team.

Position Overview

We are seeking a reliable and detail-oriented Dispatch Manager / Customer Support Executive to oversee daily operations, chauffeur allocation, customer coordination, and smooth fleet movement. The role ensures timely pickups and drops, efficient routing, and exceptional service quality across all bookings.

Key Responsibilities

Dispatch & Operations:

• Allocate chauffeurs to bookings based on shift timings, route efficiency, and availability.
• Monitor live bookings and ensure timely execution using operational trackers/Google Sheets.
• Track driver movement and minimize delays and dead kilometers.
• Manage last-minute requests, replacements, cancellations, and customer changes.
• Coordinate with chauffeurs to ensure vehicle readiness and punctuality.
• Maintain driver shift rosters and ensure adherence to working hours.

Customer Support:

• Handle customer queries, booking assistance, fare confirmation, and service updates.
• Address escalations related to delays, behavior issues, billing, refunds, and cancellations.
• Provide smooth communication via calls, WhatsApp, and email.
• Support customers during extended duties, route changes, or special requirements.

Documentation & Reporting:

• Update booking logs, trip sheets, and driver allocation records.
• Track fuel, toll, parking, and reimbursement details.
• Prepare daily shift reports and incident logs.
• Follow Trev Mobility’s SOPs for handling payments, refunds, and exceptions.

Quality & Compliance:

• Ensure chauffeurs follow Trev Mobility standards, dress code, and customer service guidelines.
• Maintain high operational safety and document incidents when required.
• Suggest process improvements to enhance efficiency and customer satisfaction.

Required Skills & Experience:

• 1–4 years of experience in dispatching, fleet operations, logistics, or customer service.
• Strong communication skills in English and Hindi.
• Proficiency in Google Sheets, routing tools, and basic scheduling.
• Ability to handle pressure, multitask, and solve problems quickly.
• Experience in car rental or cab operations is a strong plus.

Work Schedule:

• Rotational shifts, including weekend availability.
• Flexibility to support operational emergencies.

What We Offer:

• Competitive salary package.
• Opportunity to work with a fast-growing mobility brand.
• Supportive team environment and growth opportunities.

How to Apply:

vishal@trevcabs.com

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