Director - Strategy (Supply Chain & Logistics)

Key Responsibilities

End-to-End Logistics & Last-Mile Execution

• Lead end-to-end logistics operations including warehousing, transportation, and last-mile delivery.
• Scale up fulfillment infrastructure across zones with the right mix of owned vs. partner-led logistics.
• Own delivery SLAs for both B2C and B2B segments, including 4-hour, same-day, and next-day deliveries.
• Optimize first-mile pickup, mid-mile transit, and last-mile drop to ensure cost-efficient operations.

Analytics & Performance Management

• Establish and track KPIs: TAT, fulfillment accuracy, RTO %, delivery success rate, cost per shipment, rider productivity, etc.
• Lead root cause analysis and implement data-backed interventions for operational challenges.
• Drive visibility across the chain with dashboards and predictive alerts using BI tools.

Vendor & Partner Management

• Build a strong logistics partner ecosystem – courier aggregators, last-mile networks, cold chain carriers.
• Drive commercial negotiations, performance SLAs, and risk mitigation strategies.

Team & Stakeholder Leadership

• Lead a high-performing team across logistics operations, supply chain planning, network planning, etc.
• Collaborate closely with senior leadership, commercial, finance, tech, and customer support teams.

Strategic Ownership

• Define and lead the logistics & fulfillment strategy aligned with the company’s growth, cost, and service objectives.
• Evaluate and drive new distribution models – hub-and-spoke, dark stores, micro-fulfillment, hyperlocal, etc.
• Lead business transformation projects to reduce cost per order, improve delivery TAT, and scale operations for new markets and categories.