Job
Description
remote typeOn-sitelocationsBengaluru, KAtime typeFull timeposted onPosted 5 Days Agojob requisition idREQ423229Job Responsibilities
Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the accountEstablishes challenging, realistic, and obtainable goals to guide operation and performanceDevelops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLLManages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying servicesStrives to improve service performanceAchieves and exceeds goals including performance goals, budget goals, team goalsLeading Experience Team
Develops and implements customer experience training plan that enables exceptional service delivery across the account globallyUtilizes interpersonal and communication skills to lead, influence, and encourage othersAdvocates sound financial/business decision making; demonstrates honesty/integrityLeads by exampleEncourages and builds mutual trust, respect, and cooperation among team membersEstablishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating daysSets goals and expectations for direct reports using the performance review process and holds team accountable for successful performanceEnsures that expectations and objectives are clearly communicatedEstablishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their teamEnsuring Exceptional Customer Service
Anticipation and response to needs and concerns of multiple clients and transform problems into opportunitiesMonitors and manages 3rd party vendor performance related to soft services deliveryProactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPIs)Shares plans to take corrective action based on KPI and survey results with client leadershipEngages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficienciesPerform additional job duties, as requestedQualifications
Bachelors degree10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferredProven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environmentTrack record of initiative, integrity, and good judgementStrong analytical/financial aptitudeAbility to gather data, assess situations and quickly develop solutionsHighly collaborative with strong interpersonal skillsExcellent verbal and written communication skills with the ability to communicate professionallyProficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access)Must have qualities:
Quick decision makingSelf-starter, highly motivatedDrive to finish activities as and when required.Strong willed and confident individualLocation
On-site Bengaluru, KAScheduled Weekly Hours:
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