Director - Product

Director of Product Management – Fulfillment Platform

Flipkart’s Fulfillment Services Group is the backbone of customer trust. We ensure that every order placed on Flipkart — from the promise at checkout to safe delivery — is reliable, predictable, and scalable. This means orchestrating millions of daily orders across a vast network of warehouses, logistics facilities, and transportation systems, while adapting to the unique complexity of Indian commerce.

FSG is organized into three core product teams:

• FSE (Fulfillment Services Engineering): Driving customer promise accuracy and intelligent network orchestration.
•  ASSETS: Owning warehouse operations management platforms that power efficiency, throughput, and reliability across our nationwide facility network.
• CL (Core Logistics): Building and scaling middle- and last-mile operations management platforms to ensure fast, cost-effective, and trustworthy delivery.

Our ambition is to build the next generation of fulfillment platforms (Fulfillment 2.0) — 

• creating a unified platform adaptable across hyperlocal, grocery, traditional e-commerce, and large-format supply chains
• enabling AI-powered, real-time multi-objective decisioning 
• driving operational excellence at scale with consistency and quality in every order experience. 

This is a significant challenge, as Flipkart is already the market leader in India with the lowest cost, highest reliability, and the ability to manage the most complex fulfillment mix.

We are seeking a Director of Product Management – Fulfillment Platform to define and drive the evolution of core fulfillment capabilities. This is a senior individual contributor role focused on shaping product strategy and platform vision to secure Flipkart’s long-term competitive edge. We are embarking on a multu-year effort to dramatically reimagine our platform, its capabilities and lay the foundation for the next several years of growth.

The Director will take on the most complex, high-stakes decisions around customer promise, warehouse operations management, core logistics networks, commitment frameworks, network orchestration, and reliability at scale.
This role is designed for a leader who thrives on solving foundational challenges hands-on — shaping platform strategy, driving clarity across senior stakeholders, and making decisions that define the backbone of Flipkart’s fulfillment systems.

Platform Vision & Strategy

• Define long-term vision and roadmap for fulfillment platforms spanning customer promise, warehouse operations, core logistics, commitment frameworks, orchestration, and reliability at scale.
• Anticipate future growth and design systems that balance today’s needs with tomorrow’s scale.
   

Strategic Outcomes

•  Drive faster innovation cycles, improve customer trust metrics, and strengthen Flipkart’s differentiation in hyperlocal, grocery, and large-format fulfillment.
•  Set clear priorities to unify platforms and establish the foundation for AI-driven decisioning within the first 12–18 months.
   

High-Stakes Decision Making

• Own the most complex decisions in fulfillment — spanning logistics networks, warehouse systems, promise accuracy models, and intelligent orchestration frameworks — ensuring reliability without slowing innovation.
• Create clarity in ambiguous problem spaces and influence direction at the highest levels.
   

Cross-Functional Influence & Scale

• Partner with engineering and operations to bring strategy into execution.
• Align and influence senior stakeholders across supply chain, logistics, data science, and business teams.
• Serve as the voice of fulfillment platform strategy in leadership forums.

Risk Taking and Innovation

• Proactively seeks and applies cutting-edge insights, including advancements in science and technology, to fuel innovative and out-of-the-box ideas. 
• Leverages these insights with a bold appetite for risk-taking to redefine industry standards and unlock transformative opportunities.

• Experience: 12–18 years in product management, with deep focus on fulfillment/supply chain/logistics platforms in large, mature organizations (Amazon, SAP, Walmart, etc.). Must have operated at global scale, navigating worldwide complexity and translating global best practices into context-specific solutions for India.
• Strategic Depth: Proven ability to own product strategy and platform vision, making high-complexity product decisions that have enterprise-wide impact.
• Technical Acumen: Strong understanding of distributed systems, orchestration engines, APIs, and large-scale data-driven decisioning.
• Leadership Style: Ability to influence senior stakeholders, drive clarity, and set direction — thriving as a senior IC without needing people management as a lever.
• Mindset: Customer-obsessed, structured, and transformation-oriented.

• Opportunity to set product strategy and platform vision for the backbone of Flipkart’s fulfillment systems.
• Take on uniquely complex and high-leverage product challenges in Indian commerce, spanning hyperlocal, grocery, and traditional e-commerce at massive scale.
• Influence Flipkart’s next-generation fulfillment differentiators — unified platforms, AI-driven decisioning, and operational excellence.
• Thrive as a Director-level IC with direct impact and decision authority, without management overhead.