Director - Platform Operations

Summary

About The Role

Key Responsibilities:

• Lead and manage the platform operations and applications operations team, providing guidance, mentorship, and support.
• Oversee the monitoring, maintenance, and optimization of platform(s) and applications performance to ensure high availability and reliability.
• Develop and implement operational plans, policies, and procedures to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to identify and resolve platform and applications related issues and improve overall user experience.
• Ensure compliance with industry standards, security protocols, and regulatory requirements.
• Analyze operational data and metrics to identify trends, areas for improvement, and opportunities for innovation.
• Manage and prioritize platform-related projects, ensuring timely delivery and alignment with business objectives.
• Stay up to date with the latest industry trends, technologies, and best practices to drive continuous improvement.
  

Essential Requirements

• Novartis seeks an individual with extensive experience in the pharmaceutical or healthcare industry, with a deep understanding of platform operations, applications operations, monitoring tools, and performance optimization techniques.
• Bachelor’s degree in computer science, Information Technology, or a related field (master's degree preferred).
• Proven experience in platform operations, with a minimum of [5] years in a leadership role.
• Strong knowledge of platform management, monitoring tools, and performance optimization techniques.
• Excellent problem-solving skills and the ability to make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus.
• Strong understanding of security best practices and regulatory compliance.
• 15 years of experience in the pharmaceutical or healthcare industry, with a strong focus on operational excellence in healthcare setting.
• Minimum 8 years of experience in enabling platform operations at scale. Proven track record of enabling data-driven decision-making at a senior leadership level, including addressing complex business challenges.
  

Desired Reuirement

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