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Four Seasons Hotels, Inc
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Director of Technology Innovation & Data

Director of Technology Innovation & Data

Four Seasons Hotels, Inc

10 - 15 years

30 - 37 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

hospitality front office project management back office active directory microsoft japanese cisco lotus notes

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for the efficient operation and maintece of all computer systems, data and voice communications activities at property.
Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems.
Execute hotel and corporate systems strategies.

Role and Responsibilities:

People Functions

Maintain harmonious and professional relationship with all departments and Home Office.

Comply with and enforce Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Must have strong interpersonal skills and be able to relate to all levels of management.
Must be able to assist hotel guests with technical requirements and issues.
Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.
Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.
Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.

Product Functions

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
Establish and maintain user procedures and hardware familiarization for all systems.
Establish and maintain system security procedures consistent with control requirements and corporate policy.
Maintain accurate records of system files; software and hardware issues and service requirements.
Maintain effective support for end user support process, other systems,including back office, sales catering and human resources applications or any other property application.
Knowledge of specific hospitality industry applications and interfaces (ie Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
Responsible for network support security of Hotel network, Active Directory maintece, Server Infrastructure maintece, Network Infrastructure maintece wired wireless, Network protection failover tools implementation (Firewall, web security, multi-homing devices, etc).
Administer Lotus Notes, connection to global VPN and other communication tools
Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.
As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.
Good knowledge and support for Desktop OS and applications.

Provide direct guest support and quality support to function rooms and conference services.

Assist the Director of Fice in administering all IT related maintece and services contracts and take a leadership role in establishing scope of the maintece and services contracts, contract negotiations and bidding process.

Profit Functions

Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.
Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.
Implement technology best practices from other Four Seasons properties that are workable.
Establish product lifecycle management for hardware/software and 10-year capital planning for technology.

Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.

Skills and Abilities:

Five years of experience in hotel IT
Minimum two years of experience as Hotel Director of IT
Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets.

A working technical knowledge of hotel systems and operations.
DesirableMicrosoft or Cisco Certifications, strong network-building andtrouble-shooting skills, including Microsoft Operating Systems, MAC Operating Systems and applications
Strong business, resources and project planning experience
Four Seasons IT Core Standards and key internal controls
Good knowledge of the Four Seasons policies and procedures
Knowledge of basic accounting principles

Education:

University or College degree major in IT

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