Director, Service Delivery

Long Description:

The Director, Service Delivery (Off Shore - India) will be responsible for leading delivery teams with industry expertise to support CSS customers on their cloud journey with IaaS, SaaS and PaaS.

Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products for their industry. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracles products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.

Responsibilities:

Oversees a major portion of a Line of Business PL; responsible for both revenue generation, customer satisfaction metrics, and cost containment in both current year and long term. Assist in developing business models in a variety of situations that impact customers and Oracle. Establishes course of action for major segment of business; provides input into corporate strategic direction; accountable for decisions that affect Oracle results significantly; advises senior management based on advanced expert knowledge. Creates the environment for team success today while developing new strategies for future growth. Directs and ensures the implementation of operational policies through subordinate managers. Creates technical strategies; industry-wide technical solutions expert. High complexity with unique solutions required (no precedent); often multi-region implications. Interacts internally and externally with executive management, providing negotiation of difficult matters to influence policy.

Key Experience:

• 12 plus years of professional implementation experience in the package application space.
• Prior experience in managing large delivery teams and with PL responsibility for at least 3 years and/or demonstrated success as a Delivery Leader for at least 2 years.
• Proven experience delivering technology solutions to client in the Cloud space.
• Practical and leadership experience for delivery of SaaS applications.
• Experience delivering solutions on cloud platforms including OCI,AWS, Azure and/or GCP.
• Prior experience developing and achieving short, medium, and long term strategic objectives.
• Proven strategic thinker who influences go-to-market strategy and operating practice changes that drive results.
• Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations.