Director of Services

What You'll be doing:

• Lead and manage a team of professionals, including service consultants, project managers, and support staff.
• Recruit, train, mentor, and evaluate team members to ensure high performance and professional development.
• Develop and implement a strategic plan for professional services that aligns with the company's overall goals and objectives.
• Define service offerings, pricing, and delivery models to meet client needs and market demand.
• Foster and maintain strong client relationships, ensuring high levels of customer satisfaction.
• Act as a point of escalation for client issues and concerns, resolving them in a timely and effective manner.
• Oversee the planning, execution, and successful delivery of client projects.
• Monitor project timelines, budgets, and resource allocation to ensure project success.
• Implement and maintain quality control processes to ensure the consistent delivery of high-quality services.
• Identify areas for improvement and implement corrective actions as needed.
• Develop and manage the budget for the professional services department.
• Monitor financial performance, including revenue, expenses, and profitability.
• Collaborate with other departments and stakeholders to identify opportunities for cross-selling or upselling services.
• Explore partnerships and alliances with complementary service providers.
• Establish key performance indicators (KPIs) to measure the success and efficiency of the professional services department.
• Regularly analyze and report on KPIs to company leadership.
• Ensure that all services provided adhere to relevant industry regulations and legal requirements.
• Develop and maintain appropriate documentation and contracts.

Requirements:

• Bachelor's or master’s degree in computer science, Software Engineering, or related field.

• Over 10+ year of proven experience in professional services, project

• management, or a related field, with a track record of leadership and successful service delivery.

• Proven experience in managing large customer with prior experience of leading
• large software product implementation and stakeholder management.
• Strong interpersonal and communication skills.
• Excellent problem-solving and decision-making abilities.
• Knowledge of relevant industry regulations and best practices.
• Proficiency in project management tools and methodologies.
• Demonstrated ability to manage budgets and financial performance.
• Leadership and team management skills.

Benefits

• 1. Paid Time Off
• 2. Employee referral bonus program
• 3. Awesome coworkers