Director of Services

As a Professional Services Manager, you will lead and manage a team of professionals, including service consultants, project managers, and support staff. Your responsibilities will include recruiting, training, mentoring, and evaluating team members to ensure high performance and professional development. You will develop and implement a strategic plan for professional services that aligns with the company's goals and objectives. Defining service offerings, pricing, and delivery models to meet client needs and market demand will be crucial. Your role will involve fostering and maintaining strong client relationships to ensure high levels of customer satisfaction. You will act as a point of escalation for client issues and concerns, resolving them in a timely and effective manner. Overseeing the planning, execution, and successful delivery of client projects will be part of your daily tasks. Monitoring project timelines, budgets, and resource allocation to ensure project success will be essential. Implementing and maintaining quality control processes to ensure the consistent delivery of high-quality services will be a key focus area. Identifying areas for improvement and implementing corrective actions as needed will help in enhancing service delivery. You will be responsible for developing and managing the budget for the professional services department, as well as monitoring financial performance, including revenue, expenses, and profitability. Collaborating with other departments and stakeholders to identify opportunities for cross-selling or upselling services will be part of your role. Exploring partnerships and alliances with complementary service providers will also be a key aspect. Establishing key performance indicators (KPIs) to measure the success and efficiency of the professional services department is essential. Regularly analyzing and reporting on KPIs to company leadership will help in tracking progress and making informed decisions. Ensuring that all services provided adhere to relevant industry regulations and legal requirements will be a critical responsibility. Developing and maintaining appropriate documentation and contracts will help in ensuring clarity and compliance. Requirements: - Bachelor's or master's degree in computer science, Software Engineering, or a related field. - Over 10+ years of proven experience in professional services, project management, or a related field, with a track record of leadership and successful service delivery. - Proven experience in managing large customers with prior experience of leading large software product implementation and stakeholder management. - Strong interpersonal and communication skills. - Excellent problem-solving and decision-making abilities. - Knowledge of relevant industry regulations and best practices. - Proficiency in project management tools and methodologies. - Demonstrated ability to manage budgets and financial performance. - Leadership and team management skills. Benefits: 1. Paid Time Off 2. Employee referral bonus program 3. Awesome coworkers,