Director of Operations

Operations Director – B2B

Key Responsibilities

• Oversee end-to-end campaign execution, from client onboarding to lead delivery and reporting
• Build, manage, and optimize internal processes to ensure operational excellence across all projects
• Manage a cross-functional team including campaign managers, data teams, and quality assurance
• Track and maintain SLAs, KPIs, and performance metrics to ensure timely and quality deliverables
• Liaise with the sales and client servicing teams to align campaign goals and expectations
• Implement tools and systems to streamline workflow and increase productivity
• Handle escalations and troubleshoot issues related to lead quality, timelines, or deliverability
• Conduct periodic reviews to ensure continuous improvement in delivery processes
• Ensure compliance with data privacy, GDPR, and other relevant regulations

Key Requirements

• 10+ years of experience in B2B operations, preferably in a demand generation or digital marketing agency
• Strong understanding of B2B lead generation workflows, campaign metrics, and client SLAs
• Excellent project management, people management, and process optimization skills
• Ability to manage multiple client campaigns simultaneously across geographies
• Proficient in tools like CRMs (Salesforce, HubSpot), marketing automation platforms, Excel, and project trackers
• Strong analytical and decision-making skills
• High attention to detail and quality control
• Experience working with global clients is a strong plus