Director of IT Operations

As the Director of Engineering and Operations, you play a crucial role in driving engineering excellence, operational efficiency, and strategic customer engagement for the organization. Your responsibilities encompass leading multi-disciplinary teams, optimizing operational frameworks, managing client relationships, and overseeing strategic and financial aspects. **Key Responsibilities:** - **Engineering Leadership** - Lead and mentor teams in software development, DevOps, and infrastructure operations. - Define and execute scalable engineering processes and coding standards. - Drive architecture reviews, performance tuning, and innovation in product design. - Oversee capacity planning, resource allocation, and talent development. - **Operations Management** - Develop and optimize operational frameworks for reliability, uptime, and cost efficiency. - Manage cloud infrastructure with a focus on automation, observability, and security. - Implement SLAs, incident management, and continuous improvement processes. - Establish performance dashboards and operational metrics for service quality. - **Account & Client Management** - Build strong relationships with key customers and partners. - Serve as the primary point of escalation for strategic clients. - Collaborate with cross-functional teams to identify growth opportunities. - Ensure contract compliance, service delivery excellence, and renewal strategy execution. - **Strategic & Financial Oversight** - Develop and manage departmental budgets and operational cost optimization plans. - Align technology roadmaps with business strategy for high ROI. - Contribute to strategic planning, risk assessment, and decision-making. - Champion digital transformation and innovation initiatives for efficient scaling. **Qualifications & Experience:** - Education: Bachelors or masters degree in computer science, Engineering, or related field (MBA preferred). - Experience: 10-15+ years in senior roles across engineering leadership and operations. - Strong technical grounding in cloud infrastructure, DevOps, and enterprise software delivery. - Track record of improving operational KPIs and maintaining high client satisfaction scores. - Exceptional communication, stakeholder management, and presentation skills. You are expected to demonstrate competencies in strategic thinking, technical leadership, operational excellence, client engagement, financial discipline, cross-functional collaboration, and change leadership to drive success in this role.,