71 Infrastructure Operations Jobs

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Provide technical operations support to clients on supported application, DevOps, middleware, security and infrastructure. Following a Client standard workflow Provide Application ID management support. Provide infrastructure elasticity by auto scaling up/down of resources based on the business requirements Preferred technical and professional experience Technical understanding of Client platform (PaaS), HA infrastructure and load balancers. Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate working. Ensure weekly, monthly, quarterly review meeting with customer stakeholder Ensure timely submission, review of SLA report with customer stakeholders. Tools and Technology Knowledge of Datacenter, Cloud Technologies Automation, ITIL Process Certification ITIL certified

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate working. Ensure weekly, monthly, quarterly review meeting with customer stakeholder Ensure timely submission, review of SLA report with customer stakeholders. Tools and Technology Knowledge of Datacenter, Cloud Technologies Automation, ITIL Process Certification ITIL certified

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate working. Ensure weekly, monthly, quarterly review meeting with customer stakeholder Ensure timely submission, review of SLA report with customer stakeholders. Tools and Technology Knowledge of Datacenter, Cloud Technologies Automation, ITIL Process Certification ITIL certified

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate working. Ensure weekly, monthly, quarterly review meeting with customer stakeholder Ensure timely submission, review of SLA report with customer stakeholders. Tools and Technology Knowledge of Datacenter, Cloud Technologies Automation, ITIL Process Certification ITIL certified

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate working. Ensure weekly, monthly, quarterly review meeting with customer stakeholder Ensure timely submission, review of SLA report with customer stakeholders. Tools and Technology Knowledge of Datacenter, Cloud Technologies Automation, ITIL Process Certification ITIL certified

Level: L2+L3 Timely preparation of SLA report for review by DC Manager Server Inventory management Manage Infrastructure Operations, Support, Maintenance services Guide and support team members in call closure and escalation Pursue with team for change implementation and closure Tracking and closing daily issues by coordinating with respective customer SMECompliance tracking Server commissioning and De-commissioning updates Daily BAU activity management, incident allocation management Publish weekly & Monthly dashboard for all the managed services Tools and Technology: Knowledge of Datacenter, Cloud Technologies Automation, ITIL Process Certification ITIL certified

Level: L2+L3 Timely preparation of SLA report for review by DC Manager Server Inventory management Manage Infrastructure Operations, Support, Maintenance services Guide and support team members in call closure and escalation Pursue with team for change implementation and closure Tracking and closing daily issues by coordinating with respective customer SMECompliance tracking Server commissioning and De-commissioning updates Daily BAU activity management, incident allocation management Publish weekly & Monthly dashboard for all the managed services Tools and Technology: Knowledge of Datacenter, Cloud Technologies Automation, ITIL Process Certification ITIL certified

Level: L2+L3 Timely preparation of SLA report for review by DC Manager Server Inventory management Manage Infrastructure Operations, Support, Maintenance services Guide and support team members in call closure and escalation Pursue with team for change implementation and closure Tracking and closing daily issues by coordinating with respective customer SMECompliance tracking Server commissioning and De-commissioning updates Daily BAU activity management, incident allocation management Publish weekly & Monthly dashboard for all the managed services Tools and Technology: Knowledge of Datacenter, Cloud Technologies Automation, ITIL Process Certification ITIL certified

Level: L2+L3 Timely preparation of SLA report for review by DC Manager Server Inventory management Manage Infrastructure Operations, Support, Maintenance services Guide and support team members in call closure and escalation Pursue with team for change implementation and closure Tracking and closing daily issues by coordinating with respective customer SMECompliance tracking Server commissioning and De-commissioning updates Daily BAU activity management, incident allocation management Publish weekly & Monthly dashboard for all the managed services Tools and Technology: Knowledge of Datacenter, Cloud Technologies Automation, ITIL Process Certification ITIL certified

Level: L2+L3 Timely preparation of SLA report for review by DC Manager Server Inventory management Manage Infrastructure Operations, Support, Maintenance services Guide and support team members in call closure and escalation Pursue with team for change implementation and closure Tracking and closing daily issues by coordinating with respective customer SMECompliance tracking Server commissioning and De-commissioning updates Daily BAU activity management, incident allocation management Publish weekly & Monthly dashboard for all the managed services Tools and Technology: Knowledge of Datacenter, Cloud Technologies Automation, ITIL Process Certification ITIL certified

Monitoring Engineer – Infrastructure Operations Location: [Noida] Department: IT Operations Reports To: Monitoring Team Lead / IT Operations Manager Employment Type: [Full-Time] Position Overview: We are seeking a proactive and detail-oriented Monitoring Engineer to join our IT Operations team. The ideal candidate will be responsible for monitoring the health and performance of our IT infrastructure, promptly addressing alerts, and collaborating with cross-functional teams to ensure seamless operations. Key Responsibilities: Alert Monitoring & Triage: Continuously monitor infrastructure alerts using tools such as Nagios, Site24x7 and other associated product alerts and Perform initial assessments to determine the severity and impact of alerts. Incident Escalation: Classify and escalate incidents to appropriate teams (e.g., Network, Database, Application and infra team) based on predefined severity levels and SLAs. Communication & Coordination: Act as the first point of contact for alert notifications. Communicate effectively with internal teams to facilitate timely resolutions. Documentation & Reporting: Log all incidents and actions taken in the ticketing system (Zendesk). Generate daily/weekly reports on alert trends and incident resolutions. Root Cause Analysis: Collaborate with technical teams to identify the root causes of recurring issues and assist in implementing preventive measures. Continuous Improvement: Provide feedback on monitoring tools and processes to enhance alert accuracy and reduce false positives. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: 2–4 years of experience in IT infrastructure monitoring or a similar role. Technical Skills: Proficiency in monitoring tools (e.g., Site24x7, Nagios etc ). Familiarity with ticketing systems (e.g., Zendesk). Basic understanding of networking, servers, and databases. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work under pressure and handle critical situations.

Job Summary An IMS DB Application Database Administrator (DBA) is responsible for the design implementation maintenance and performance tuning of IBM Information Management System (IMS) databases within a mainframe environment. This role ensures the availability integrity and security of critical data used by enterprise applications. Responsibilities Extensive experience with IMS DB administration and Fast Path databases. Proficiency in IMS utilities. Strong understanding of IMS architecture control blocks and logging mechanisms. Experience with performance monitoring and tuning of IMS databases. Troubleshooting and problem-solving skills in a complex mainframe environment. Ability to work effectively in a team environment and communicate clearly. Knowledge of mainframe operating systems (z/OS) and related tools (JCL TSO/ISPF File Manager) Experience in BMC tools is an added advantage Install configure and maintain IMS databases and related software (e.g. IMS DB DBRC). Perform routine database maintenance tasks including space management. Monitor database performance identify bottlenecks and implement tuning strategies to optimize efficiency. Troubleshoot and resolve IMS database-related issues and application problems. Manage IMS control blocks (DBDs PSBs ACBs) and ensure their consistency and correctness. Assist application developers with database design including defining IMS database structures (Full Function Fast Path) secondary indexes and logical relationships. Provide guidance on IMS database access methods and calls (e.g. DLI BMP SSA). Implement and maintain security measures to protect IMS database integrity and data access. Utilize IMS utilities (IBM and BMC) for database management and performance analysis. Work with IMS system programmers on system upgrades patches and version migrations. Possess working knowledge of z/OS JCL TSO/ISPF and related mainframe tools. Collaborate with other IT teams (e.g. application development infrastructure operations) to ensure smooth functioning of IMS environments. Provide technical support and guidance to less experienced staff. Certifications Required Certified Database Administrator (CDBA) IBM Certified Database Administrator

As an IT System Admin L3 at ESK Technologies, based in Hyderabad, you will play a crucial role in ensuring the smooth operation of the company's IT infrastructure. Your responsibilities will include incident management, troubleshooting and resolving hardware, software, and network-related issues, maintaining system performance, and ensuring the security and integrity of the IT environment. Here are the key responsibilities for this role: - Handle escalations from L1 support and ensure incidents are resolved within SLA. - Troubleshoot and resolve hardware, software, and network-related incidents, logging and updating incidents in the ticketing system. - Perform regular maintenance of servers, storage systems, and network devices. - Install, configure, and update operating systems such as Windows Server, Linux, or any new OS. - Write automation scripts in python or bash and maintain ansible playbooks. - Manage user accounts, roles, and permissions in LDAP or other directory services. - Resolve escalated issues related to user access, password resets, and permissions. - Monitor user activity for security and compliance and enforce security policies. - Identify potential security threats and escalate them to the security team. - Use monitoring tools like Nagios, Zabbix, or SolarWinds to proactively identify system issues. - Suggest and implement system improvements to prevent recurring incidents. - Create and maintain documentation for standard operating procedures (SOPs). - Identify and escalate complex issues that require L3 or vendor support. - Collaborate with specialists or external vendors for hardware replacements or advanced configurations. Qualifications Required: - Deep understanding of Linux and other Operating Systems. - Proficient in Windows Server (2022) and Linux (RHEL, Ubuntu). - Understanding of TCP/IP, DNS, DHCP, and VPN. - Hands-on experience with user and group management. - Familiarity with backup software and disaster recovery best practices. - Experience with system monitoring tools and basic scripting. - Ability to prioritize tasks in high-pressure situations. - Strong troubleshooting and analytical skills. - Good communication skills for resolving issues with users and escalating to L3 or external vendors. - Experience with Storage Configurations LVM, NFS, Samba. - Networking Basics. - Hands-on Experience in handling VM's. - Ability to troubleshoot any kind of Linux or Windows Server issues quickly. Join ESK Technologies for a challenging role where you can leverage your technical skills and contribute to the innovation and reliability in the IT industry.,

You will be responsible for the following as an Elastic Search Admin at Persistent Ltd: - Develop a deep understanding of services and applications powering next-gen security products. - Maintain and enhance Elasticsearch and Splunk clusters used for critical near-real-time data analysis. - Work on vital infrastructure that helps analysts detect global threats targeting protected individuals. - Contribute to the architecture to improve scalability, operability, service reliability, capacity, and performance of Elasticsearch and Splunk clusters. - Collaborate cross-functionally to design and automate infrastructure solutions. - Demonstrate qualities such as passion, curiosity, attention to detail, ownership, pride in work, strong opinions, and ideas. - Thrive in crisis situations and maintain composure under pressure. - Be an enthusiastic team player who values infrastructure and automation. The expertise you are expected to bring to this role includes: - Strong experience with Elasticsearch and Splunk cluster management, performance tuning, and scaling. - Deep understanding of service reliability engineering principles and infrastructure operations. - Ability to architect solutions that enhance scalability, operability, and performance of distributed systems. - Proficiency in automation and design of infrastructure workflows. - Experience working in high-pressure environments with a calm and solution-oriented approach. - Passion for security technologies and curiosity about evolving threat landscapes. - Strong ownership mindset with attention to detail and pride in delivering high-quality work. - Excellent collaboration skills and ability to work cross-functionally with diverse teams. - Enthusiasm for continuous learning, innovation, and sharing ideas to improve systems and processes. In addition, Persistent Ltd. offers a benefits package that includes a competitive salary, culture focused on talent development, opportunity to work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent Ltd. is committed to fostering diversity and inclusion in the workplace, supporting hybrid work and flexible hours, and providing an accessibility-friendly office environment. We are an Equal Opportunity Employer and welcome applications from all qualified individuals.,

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Event Management Good to have skills : Microsoft Windows Server Administration, Network Operations & Service Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Command Center and L1.5 Support engineer will be responsible for providing 24x7 monitoring and support for infrastructure services including servers, networks, and cloud environments. This role involves proactive alert management, incident triage, and escalation to ensure high availability and performance of IT services. The candidate should have 3 years of experience in infrastructure operations and be capable of working in a fast-paced environment.Must Have Skills- Experience in infrastructure operations and monitoring- Familiarity with server, network, and cloud alert management- Basic troubleshooting and incident triage skills- Ability to work in 24x7 rotational shifts- Good understanding of monitoring tools and dashboardsGood to Have Skills- Exposure to ITIL processes and incident management- Experience with ticketing systems like ServiceNow- Knowledge of cloud platforms (AWS, Azure, GCP)- Basic scripting knowledge for automationJob RequirementsThe candidate must be available for 24x7 support and have experience in handling infrastructure alerts. They should be able to perform initial diagnosis, escalate issues appropriately, and ensure timely resolution of incidents.Key Responsibilities- Monitor infrastructure alerts across server, network, and cloud platforms- Perform L1.5 level triage and escalate to relevant support teams- Maintain incident logs and update ticketing systems- Collaborate with teams to ensure resolution and minimize downtime- Participate in shift handovers and maintain operational documentation Technical ExperienceMinimum of 3 Years of experience in infrastructure operations and monitoring. Hands-on experience with alert management tools and basic troubleshooting of server and network issues. Professional AttributesStrong communication and coordination skills. Ability to work under pressure and in rotational shifts. Proactive approach to incident handling and continuous improvement. Educational Qualification and CertificationBachelors Degree in Computer Science, Information Technology, or related field. Certifications in ITIL, cloud fundamentals, or infrastructure monitoring tools are a plus. Qualification 15 years full time education

Define, analyze and review technical architecture on required platform and coming up with architecture options and recommendations Define, detail, and scope the technical requirements into solutions Work across key activities in configuration, systems management tools and backup and recovery Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise IBM WAS Certified SME to work independently on WAS Admin on Linux/AiX OS. Must have working experience in WAS Installation and Upgrades Must have working experience in WAS Application deployments, WAS Configuration Must have working experience in Security vulnerability Fixes, SSL Certificate Installation/Renewal. Good knowledge on Shell scripting Preferred technical and professional experience WAS Admin - IBM WAS Certified SME to work independently on WAS Admin on Linux/AiX OS. Must have working experience in WAS Installation and Upgrades, WAS Application deployments, WAS Configuration, Security vulnerability Fixes, SSL Certificate Installation/Renewal. Good knowledge on Shell scripting

As part of the MQ Operations team, you will play a critical role in ensuring that every product release meets the high standards of quality our customers expect. In this role, you will maintain and optimize the performance of a diverse range of machines and platforms within our testing infrastructure. You’ll be responsible for ensuring the reliability, efficiency, and security of these systems, working closely with internal stakeholders to align testing with real-world needs. This is an office-based role, offering the opportunity to collaborate directly with experienced team members who will support your integration into the team, department, and wider IBM community. You’ll thrive in a fast-paced, global environment, demonstrating strong personal organization, adaptability, and a proactive mindset. We’re looking for someone who communicates clearly, solves problems creatively. Key Responsibilities Infrastructure Operations: Maintain and optimize the performance of multiple machines and platforms used in testing environments. Monitoring & Reporting: Implement tools and dashboards to monitor system health and performance metrics. Process Improvement: Identify inefficiencies and contribute to automation and process enhancements to improve productivity and reduce downtime. Stakeholder Collaboration: Work with internal teams to ensure testing infrastructure meets evolving requirements. A successful individual for this role should possess: Several years of experience in one or more programming languages (e.g., Ansible, JavaScript, Node.js, Perl, python) Strong proficiency in machine administration and developing tools/automations for system maintenance. Familiarity with Kubernetes/OpenShift and container orchestration. Strong analytical and problem solving expertise, with the ability to investigate issues and apply fixes throughout the deployment landscape A good understanding of using development tools such as Git, VS Code, make etc. Ability to take ownership of tasks, proactively driving them to their completion. Automation skills in testing, scripting (e.g. Bash), pipelines, and utilities. Experience in monitoring, alerting and dashboarding. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 6/7+ years experience in daily management and maintenance of infrastructure. 6/7+ years of experience in one or more programming languages like Ansible, Javascript, Node.js, Perl, Python etc. Strong proficiency in Infrastructure maintenance like performing system upgrades, applying software patches, managing user accounts/permissions, ensuring infrastructure remains complaint with company policies and security standards. Strong proficiency in Automation/Scripting in Infrastructure maintenance domain. Strong expertise in Windows servers maintenance, various flavours of Linux/Unix server maintenance. Excellent problem-solving, communication, and organizational skills Proven ability to learn quickly and adapt to new technologies Ability to take ownership of tasks, proactively driving them to their completion. Preferred technical and professional experience Proficiency in scripting and automation tools (e.g., PowerShell, Bash) Familiarity with Agile development methodologies and tools. Knowledge of Terraform to provision and manage infrastructure Experience with IBM MQ.

Role & responsibilities Position : Infrastructure - Automation Engineer. Location : Bangalore // (WFO/Hybrid). Job Type : Contract to Hire. Work timings of the resources 9 AM to 6 PM IST Job Description : (Candidate with Strong Automation/ Scripting skills) Key Responsibilities : Design and maintain automation scripts in Python, Bash, and PowerShell for infrastructure operations. Automate VM lifecycle management, storage configuration/provisioning, and server configuration/patching. Support and optimize Windows/Linux servers, VMware, Hyper-V, and Nutanix environments. Develop self-healing, monitoring, and reporting automation to improve Infrastructure performance and uptime. Implement automated backup, disaster recovery, and security hardening processes. Troubleshoot infrastructure issues and deliver automation-driven solutions. Document automation frameworks, scripts, and standard operating procedures Soft Skills : Strong communication skills ( Verbal and Written) Ability to work independently and within a team. Adaptability Proactive and work ethic Cross-functional collaboration Thanks & Regards Abinash Sah Talent Acquisition Lead, Tanisha Systems Inc. India Number : +91 95932 26386 USA Direct Number: 732-378-9107 Email: abinash@tanishasystems.com Address: 99 Wood Ave South, Suite # 308, Iselin, NJ 08830

You will be responsible for supporting two critical business functions within the organization. This includes coordinating the implementation of Standard Operating Procedures (SOPs) across various departments such as Engineering, Inventory, Procurement, Quality, Safety, and Project Management. Additionally, you will serve as a Technical Assistant to the COO, providing analytical, strategic, and cross-functional support. This role presents a unique opportunity for a candidate who holds a B.Tech. + MBA degree and possesses 12 years of consulting experience. You will be working at the intersection of strategy and execution in a growing infrastructure/EPC organization. Your key responsibilities will be divided between SOP Implementation and providing technical assistance to the COO. You will be responsible for coordinating the implementation of SOPs developed by external consultants, driving adoption and compliance across departments, tracking SOP-related KPIs, and identifying improvement opportunities. Additionally, you will collaborate with the COO on dashboards, business reviews, and strategic initiatives, prepare presentations and reports for senior leadership, follow up on cross-functional action items, and conduct internal research and operational analysis. To qualify for this role, you should have a B.Tech degree (Civil / Mechanical / Electrical preferred) along with an MBA (Operations / General Management preferred). You must have a minimum of 12 years of consulting experience and 14 years of experience in infrastructure operations or project management. Proficiency in Excel and PowerPoint, excellent communication and stakeholder management skills, as well as exposure to EPC/infrastructure functions such as procurement, safety, quality, or contracts are preferred. In return, you will have the opportunity to work directly with the COO, gain exposure to high-impact strategic projects, be part of a transformation journey in a fast-scaling organization, shape SOPs and core operational frameworks across departments, and benefit from accelerated learning and career growth opportunities.,

As an Associate Digital Customer Engagement Manager (dCEM) at SAP, your primary responsibility will be ensuring seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by European customers through a Shared Services model. You will drive the sales to delivery handover and customer onboarding process, covering all technical and project aspects such as IP ranges, Load Balancer setup requirements, and VPN networks. Additionally, you will handle support tickets, bridging customer queries with the technical operations team, ensuring periodic service reviews to track service quality, and orchestrating service delivery according to agreed SLAs and KPIs. Your role will involve supporting customers on technical queries and requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement. You will proactively monitor tickets, handle issues, support de-escalations of critical customer situations, and contribute to customer Go-Lives, Release Upgrades, and maintenance activities. To be successful in this role, you should have a background in engineering with at least 1+ year of work experience as a SAP technical consultant in a customer-facing/supporting role, particularly in IT services in a Cloud environment. Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, and various databases (HANA, ASE, Sybase, Oracle) is required. Hands-on experience with SAP Basis activities, technical support in Cloud environments, hyperscalers, OS/DB migration, SAP release upgrades, and infrastructure updates is essential. You should also possess technical and application expertise in different cloud solutions, excellent customer focus, networking, relationship building, results-driven mindset, self-organization skills, and decision-making abilities. Experience in working with cross-cultural and cross-functional teams or individuals will be advantageous. The SAP Enterprise Cloud Services (ECS) team is dedicated to helping SAP customers transition to the cloud seamlessly. ECS provides real-time cloud platform operation, infrastructure, and managed services with a focus on fast time-to-value at reduced cost and risk. As part of the Client Delivery Engagement Shared Services unit in ECS, you will contribute to the adoption of the S/4H Private Cloud solution by customers through standardized and automated delivery approaches. At SAP, we believe in a culture of inclusion, health, and well-being, with flexible working models to ensure that every individual, regardless of background, feels included and can perform at their best. We are committed to creating a diverse and equitable workplace where all talents are unleashed, and every challenge finds its solution. If you are ready to bring out your best and make a difference in the world of technology, consider joining SAP as an Associate Digital Customer Engagement Manager and be part of a purpose-driven and future-focused team dedicated to personal and professional growth.,

Service Desk JD Workplace Track Engineer 1. Graduate with Minimum 3+ years of experience in service Desk 2. Excellent communication and conversation skills in English 3. Excellent in Voice call support 4. Good Knowledge of Incident, Change and Problem Management 5. Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk 6. Liaise with the Service Manager 7. Help with the development and issuance of Service Desk Operational Reports 8. Liaise with the designated Change lead as requested. 9. Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc. 10. Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority. 11. Track the incidents/service requests/ problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems / Service / Change requests as per the escalation mechanism. 12. Analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles. 13. Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. 14. Use Remote Desktop to assist the end users as required. 15. Good Knowledge on O365 products. 16. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure 17. Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. 18. Basic level troubleshooting of the issues like desktop application and access, network, printer, Active Directory, Business applications, O365 and email related issues 19. Monitor the Incident and Task Management queue and update the incident and Task management system with all the relevant information relating to an incident. 20. Proactive problem management is an added advantage. 21. Good Knowledge and proven skills in Vendor Management 22. Good Knowledge on ServiceNow ITSM tool Soft Skills 1. Should possess excellent customer handling skills 2. Ability to handle unforeseen situations 3. High level of acceptance and understanding in dealing with end users and situations 4. Adapt Flexible working hours Certifications Candidate to be ITIL certificate

Job Description Service Desk JD Workplace Track Engineer 1. Graduate with Minimum 3+ years of experience in service Desk 2. Excellent communication and conversation skills in English 3. Excellent in Voice call support 4. Good Knowledge of Incident, Change and Problem Management 5. Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk 6. Liaise with the Service Manager 7. Help with the development and issuance of Service Desk Operational Reports 8. Liaise with the designated Change lead as requested. 9. Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc. 10. Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority. 11. Track the incidents/service requests/ problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems / Service / Change requests as per the escalation mechanism. 12. Analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles. 13. Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. 14. Use Remote Desktop to assist the end users as required. 15. Good Knowledge on O365 products. 16. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure 17. Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. 18. Basic level troubleshooting of the issues like desktop application and access, network, printer, Active Directory, Business applications, O365 and email related issues 19. Monitor the Incident and Task Management queue and update the incident and Task management system with all the relevant information relating to an incident. 20. Proactive problem management is an added advantage. 21. Good Knowledge and proven skills in Vendor Management 22. Good Knowledge on ServiceNow ITSM tool Soft Skills 1. Should possess excellent customer handling skills 2. Ability to handle unforeseen situations 3. High level of acceptance and understanding in dealing with end users and situations 4. Adapt Flexible working hours Certifications Candidate to be ITIL certificate

Here's where you and your skills come in. Here's what we're looking for: Responsibilities: Design, deploy, maintain, automate & troubleshoot virtual/physical servers and storage systems Develop and execute project plans for virtualization-related initiatives Automate regular infrastructure operations in private cloud environment (VMware) Create and manage tools for automation; including REST API integration script development Strictly adhere to RingCentral change management policies and procedures Provide on-call support for server, storage and virtual infrastructure Required Qualifications: Advanced level of proficiency with VMware (6.X-7) and vSphere in a large environment Intermediate to expert level knowledge for maintaining Linux (RHEL, CentOS) Configuration management experience (Ansible, Puppet & Foreman) Solid understanding of data center networking and data center storage technologies Competent in scripting (Bash, Python) Experience with Git and other system software 10+ years in IT, 4+ specifically related to x86 virtualization Results oriented and excellent debugging skills Desired Qualifications: Familiarity with vRealize Suite (Orchestrator, Operations Manager, Automation) Experience with Netapp and EMC storage systems Experience integrating with public cloud providers (AWS, Google, Azure) Experience in implementing and managing bare metal lifecycle management systems (Ironic, MAAS) What we offer: Comprehensive medical, life insurance, pension schemes MBO bonus Paid holidays Privilege leave Bereavement leave Maternity & Paternity leave Employee Assistance Program (EAP) with counseling sessions available 24/7 Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace Employee referral bonus Professional development allowances Night shift allowances RingCentrals Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If youre a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

This role provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Services Consultant, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career. Many of the job responsibilities required of a Managed IT Services Consultant are directly related to providing superior support for client technology environments. Examples of assignments include: Capturing client requirements Infrastructure operations and management Adopting and learning new technologies Performing Enterprise Administration and Engineering tasks Providing onsite and remote support Troubleshooting business application issues As a Managed IT Services Consultant, you will receive mentoring from our experienced team and have access to a variety of technology and training. You will be exposed to several aspects of our Technology Consulting Practices, including: Consulting process, tools and methodologies Referenced architecture design and best practices Engaging with clients and developing their IT initiatives Basic Qualifications: Degree or Certification in IT related field Min 5 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and basic networking Experience in large, complex environments with multiple locations Familiar with standard IT practices and policies Familiar with IT service management tools and processes (helpdesk, ticketing, etc.) Eagerness to contribute Preferred Qualifications: Excellent written and verbal communication, problem solving and analytical skills Strong judgment, issues management, and problem analysis techniques Strong presentation, facilitation, time management, and prioritization skills Proven ability to work both independently and as a part of a team Demonstrated ability to balance priorities Willingness to work for night shift: 6:30PM to 3:30AM Work mode: Hybrid To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded.