37 Operational Metrics Jobs

You will be joining Flex, a diversified manufacturing partner known for helping market-leading brands design, build, and deliver innovative products that make a positive impact on the world. Flex values diversity and inclusivity, fostering a workplace culture that celebrates uniqueness as a competitive advantage. As an Assistant Manager in Program Management located in Chennai, you will support Program Managers in various activities such as Claims Management, Demand Management, Engineering Change Management, New Product Introduction, and Program Dashboard/Metrics. Your role will involve collaborating across business units and functions to ensure timely execution of responsibilities, quality ...

About The Team Being part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving. At Meesho, we're trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers price and delivery expectations. That mea...

Job Title: Team Leader International BPO Location: Gurugram & Indore Department: Operations Shift: Rotational Shift (as per business requirement) Reporting To: Operations Manager / Process Manager Job Summary: We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO operations . The ideal candidate will be responsible for delivering consistent performance, ensuring quality service delivery, and driving team engagement and development. Key Responsibilities: Supervise and lead a team of 1520 Customer Support Representatives. Monitor daily team performance metrics (AHT, CSAT, Quality, Adherence, etc.). Provide coach...

As a Global Procurement Data and Analytics Strategist, your role involves creating a comprehensive strategy and plan for procurement services. Your responsibilities include: - Analyzing key market data, statistics, and reports to identify market trends and best practices. - Assisting in analyzing spend by region, business, and category to provide input into financial, business information, and analytics strategy. - Analyzing supplier spend analytics, operational/performance metrics, cost financial analytics, save tracking/reporting, benchmarking, category market intelligence, forecasting, and commodity segmentation efforts. - Coordinating operational, process, reporting/structural change req...

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation...

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Reporting to the Vice Preside...

As a PMO - Financial Operations Specialist at GlobalLogic, you will be responsible for overseeing revenue operations, financial planning, and project management. Your expertise in financial analysis, billing, forecasting, and stakeholder reporting will be crucial in driving operational efficiency and process optimization. Here's what you can expect in this role: **Role Overview:** You will play a key role in monitoring revenue, identifying trends, and providing insights for growth and retention. Additionally, you will manage accurate and timely invoicing, address billing-related inquiries and disputes, and enhance end-to-end revenue processes. Your responsibilities will also include overseei...

Role: Operations Lead - Business Analytics Location: Bangalore Experience Required: 8+ years in operations, analytics, reporting, and data insights Key Focus: Advanced MIS expertise Mandatory Skills: Operations Management Reporting & Dashboarding Data Analysis & Insights Operational Metrics Responsibilities: Reporting & Dashboarding Manage end-to-end operational reporting across business units Design and maintain dashboards (Excel or similar tools) Ensure accuracy, consistency, and timely delivery of reports Data Analysis & Insights Analyze operational metrics to identify trends and improvement areas Deliver actionable insights to leadership and cross-functional teams Conduct root cause anal...

As a PMO Financial Operations Specialist at our company, you will be responsible for managing revenue operations, financial planning, and project management. Your expertise in financial analysis, billing, forecasting, and stakeholder reporting will be crucial in ensuring operational efficiency and process optimization. **Key Responsibilities:** - **Revenue Tracking & Analysis:** Monitor revenue trends and provide insights for growth and retention. - **Billing & Invoicing:** Manage accurate and timely invoicing. - **Customer Support:** Address billing-related inquiries and disputes. - **Process Optimization:** Enhance end-to-end revenue processes for efficiency. - **Resource Management:** Ove...

As the Operations Manager in the e-commerce domain, your role will involve managing end-to-end operations, implementing company-wide strategies, and aligning with stakeholders to make decisions for operational activities and set strategic goals. Your main responsibility will be planning and monitoring the day-to-day running of the business to ensure smooth progress. Additionally, you will supervise staff from different departments, provide constructive feedback, and evaluate the efficiency of business procedures for necessary improvements in line with organizational objectives. Key Responsibilities: - Oversee and enhance customer support processes to improve customer satisfaction - Review fi...

As a Graduate with a good aptitude and knowledge of Excel, you will be responsible for performing data operations in a Digital Platform. Your primary role will involve quickly understanding eBook content editing tools and operation workflow tools. You will need to continuously adapt and learn new features on the Editors and enhance your skills to efficiently edit and rectify contents by following editing SOP to identify errors in the content. - Conduct content quality checks to ensure a seamless user experience for content viewing and usage on the Kindle device. - Utilize software tools for quality audit, content editing, and data capture as part of your daily tasks. - Familiarity with opera...

Role Overview: As an Assistant General Manager-Training at Sagility, you will be an integral part of a dynamic team working collaboratively with the Training, Operations, and Quality teams. Your primary responsibility will be to manage the new hire training process and ensure the quality performance of newly trained resources. You will also be involved in planning and executing various interventions during the on-the-job training phase. Key Responsibilities: - Overseeing and managing the Training budget, ensuring Training ROI - Collaborating with Operations to manage Training Operations effectively - Driving key initiatives and continuous improvements across identified LOBs - Managing Traini...

Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role: Support Team/Coach (SME) shall: (i) Support in the new hire experience classroom including crosschecks and contact handling. (ii) Possess knowledge of where learners are in their learning whenever providing support. (iii) Facilitate debrief sessions. (iv) Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. (v) Attend and engage in the reinforcement training and contribute when applicable. (vi) Support questions through various communication tools. (vii) ...

We are looking for a dynamic Operations Lead to oversee end-to-end warehouse operations, furniture logistics, and procurement . The role ensures smooth functioning of furniture intake, storage, quality check, and delivery , while maintaining high operational efficiency and compliance with standards. Key Responsibilities: Supervise warehouse operations including storage layout, space utilization, and daily activities. Manage pickup and delivery schedules to ensure timely fulfillment of customer orders. Oversee furniture inspection, repair, and quality control in coordination with the carpenter . Coordinate with the Sales Lead for delivery commitments and procurement requirements. Maintain inv...

About the Team Being part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving. At Meesho, we're trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers price and delivery expectations. That mea...

As a Team Leader for the Select Service department, you will play a crucial role in managing the team responsible for post-sales experience and membership renewal of our personalized customers. Your primary responsibilities will include overseeing the post-sales service of premium members, mentoring and developing the team, and effectively managing shift operations. To excel in this role, you must demonstrate proactive leadership, patience, and the ability to thrive in a high-pressure environment. A successful Team Leader is one who possesses in-depth product knowledge, exceptional communication skills, strong problem-solving abilities, and a dedication to providing top-notch customer servic...

As an Engineering Manager - Engineering Operations Leader (EOPS) at HTS BA, your role will involve reporting to the Director PMO and Engineering Operations at HTS BA India, with a matrix reporting structure to the Sr. Director EOPS BA at Honeywell. Your primary responsibilities will include collaborating closely with BA Global PMO & EOPS leaders to enhance engineering operations efficiency. You will be responsible for managing a team of Data analysts and ensuring a minimum of 98% adherence to KPI metric delivery. Driving time sheet compliance across BA locations through robust reporting and EWI will be a key aspect of your role. Additionally, you will collaborate with the India E4E leader to...

You will be responsible for creating a global data and information analytics strategy and plan for procurement services. This includes analyzing key market data, statistics, and reports to identify market trends and best practices. You will assist in analyzing spend by region, business, and category, providing input into the development and execution of financial, business information, and analytics strategy. Additionally, you will analyze supplier spend analytics, operational/performance metrics, cost financial analytics, save tracking/reporting, benchmarking, category market intelligence, forecasting, and commodity segmentation efforts. You will coordinate operational, process, reporting/s...

About the Team Being part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving. At Meesho, we're trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers price and delivery expectations. That mea...

About the Team Being part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving. At Meesho, we're trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers price and delivery expectations. That mea...

About the Team Being part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving. At Meesho, we're trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers price and delivery expectations. That mea...

As the Sales & Marketing Manager at Human Care International Pvt. Ltd. in Jaipur, you will be responsible for overseeing the daily operations of the Brand store at Hyderabad Airport to ensure efficient business performance. Your primary duties will include leading the recruitment, training, and management of a high-performing sales team, developing and implementing sales strategies to achieve revenue targets, and maintaining smooth operations by liaising with airport authorities and stakeholders for compliance with regulations. Additionally, you will be expected to manage inventory control, prepare detailed sales reports for senior management, address employee disputes, and resolve customer ...

As an experienced operations leader with a specialization in underwriting, you will be responsible for overseeing and driving a high-performing team. Your role will involve managing day-to-day underwriting operations, ensuring adherence to SLAs, improving productivity, and fostering continuous enhancement within the teams. You will lead and supervise underwriting operations across multiple teams, ensuring the delivery of high-quality outcomes within specified SLAs and TATs. Developing and executing strategic plans to optimize team performance, capacity planning, and resource utilization will be a crucial part of your responsibilities. Monitoring underwriting decisions to ensure compliance wi...

As an integral part of the team, you will assist in overseeing daily operational activities to ensure quality, compliance, and adherence to standards based on company policies. Your role will involve contributing to the development, implementation, and streamlining of operational strategies aimed at boosting efficiency. Monitoring key performance indicators (KPIs), analyzing operational metrics, identifying gaps, and recommending improvements will be key aspects of your responsibilities. You will also play a crucial role in coordinating cross-functional efforts to facilitate smooth workflows between departments. In addition, you will be tasked with managing, supervising, and mentoring staff ...

The Sales Operation Manager will play a crucial role in supporting the sales team in Mumbai, Pune, and Bangalore on a part-time basis. Your responsibilities will include enhancing sales productivity by streamlining processes, collaborating with the Sales and Marketing departments to optimize lead qualification and campaign performance, and creating executive-level content for presentations and reporting. You will be tasked with supporting the sales team through process improvement, measurement, tracking, and analytics to drive efficiency in their respective functional areas. By analyzing key metrics such as pipeline growth, win/loss rates, and quota attainment, you will provide valuable insi...