Director of Engineering and Operations

As the Director of Engineering and Operations, you will play a crucial role in driving engineering excellence, operational efficiency, and strategic customer engagement. Your responsibilities will include leading multi-disciplinary teams, developing operational frameworks, managing client relationships, and providing strategic and financial oversight. Key Responsibilities: - **Engineering Leadership**: - Lead and mentor teams across software development, DevOps, and infrastructure operations. - Define and execute scalable engineering processes, coding standards, and release management frameworks. - Drive architecture reviews, performance tuning, and innovation in product and platform design. - Oversee capacity planning, resource allocation, and talent development within engineering teams. - **Operations Management**: - Develop and optimize operational frameworks for reliability, uptime, and cost efficiency. - Oversee cloud infrastructure with a focus on automation, observability, and security. - Manage SLAs, incident management, and continuous improvement processes. - Implement performance dashboards and operational metrics for service quality. - **Account & Client Management**: - Build strong executive-level relationships with key customers and partners. - Serve as the primary point of escalation for strategic clients, ensuring seamless communication and issue resolution. - Collaborate with cross-functional teams to identify growth opportunities and deliver value-driven outcomes. - Ensure contract compliance, service delivery excellence, and renewal strategy execution. - **Strategic & Financial Oversight**: - Develop and manage departmental budgets, forecasts, and operational cost optimization plans. - Align technology roadmaps with business strategy to ensure high ROI on investments. - Contribute to strategic planning, risk assessment, and executive decision-making. - Champion digital transformation, automation, and innovation initiatives for efficient operations scaling. Qualifications & Experience: - Education: Bachelors or masters degree in computer science, Engineering, or related field (MBA preferred). - Experience: 10-15+ years in progressively senior roles across engineering leadership, operations, and client management in SaaS, cloud, or technology-driven industries. - Strong technical grounding in cloud infrastructure, DevOps, microservices, data platforms, or enterprise software delivery. - Proven track record of improving operational KPIs, scaling teams, and maintaining high client satisfaction scores. - Excellent communication, stakeholder management, and executive presentation skills. Core Competencies: - Strategic Thinking & Business Acumen - Technical Leadership & Architecture Oversight - Operational Excellence & Process Optimization - Client Engagement & Relationship Management - Financial Discipline & Performance Management - Cross-Functional Collaboration - Change Leadership & Talent Development,