Director LMS (Learning Management System) Cornerstone

Responsibilities:

• Manage Service Delivery across Talent Management, Learning and Recruitment systems and vendors, driving high performance.
• Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning disicipline, sprint planning, daily stand ups and retrospectives, aligning to the model established in HRIS.
• Prioritisation of work and backlog in alignment with stakeholder requirements, team capacity and CPO tech / HRIS Workday team as necessary.
• Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practice.
• Champion the use of technical planning tools to manage and plan capacity against priorities.
• Analyse vendor roadmap enhancements and make recommendations to Product Owner and Business Stakeholders on options.
• Support in Talent wide programmes of activity, spanning transformation programmes, data management and optimation, reporting needs, integration opportunities.
• Understand and analysis innovation across the technology and vendor landscape to inform intelligent recommendations on high value options to address stakeholder requirements.
• Seek and act on trends in service tickets improving experience for employees and HR.
• Demonstrate best practice through the management of critical incidents across the technology portfolio coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Support the Talent Product Road Map in partnership with Product owners for other systems within HRIS & technology teams to develop of house governance and consistent approach to manage process and service optimisation.
• Act as an advocate for Talent tools and service delivery activities, representing the team at key forums.
• Be responsible for the end to end measurement of the Talent and Learning experience and use this to inform improvements and strategic direction in partnership with the Product Owner.
• Develop SME expertise across Talent and Learning platforms and strategy and become a trusted advisor to senior stakeholders in the business.

Experience and Qualifications:

• Experience on service delivery experience of core HR systems preferably exposure to or a combination of

  Cornerstone

  (mandatory), Workday, Gloat.
• Experience in managing performance of third-party-provided services and vendors
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Strong organizational skills
• Experience of developing and guide junior team members
• Understanding of integration designs and associated system processes
• JIRA and agile methodology.
• Skills to manage system audits and test cycles, providing efficiency and accuracy to support activities