Director - India GSC

As a Strategic Leader at Apex Group, your role will involve providing overall strategic direction and executive oversight for the end-to-end Transfer Agency function. This includes responsibilities such as investor onboarding, trade processing, settlements, reconciliations, client servicing, regulatory compliance, and operational risk management. You will need to establish and maintain robust governance frameworks to ensure full compliance with global regulatory requirements, oversee risk identification, mitigation, and escalation processes, and drive process optimization, automation, and transformation initiatives to enhance efficiency, accuracy, and scalability of Transfer Agency operations. Setting and monitoring key performance indicators (KPIs) and service level agreements (SLAs) will be essential to ensure exceptional client delivery. Your responsibilities will also include serving as the primary escalation point for key clients, regulatory bodies, and internal stakeholders, leading client relationship management, building high-performing teams, fostering a culture of innovation and continuous improvement, and overseeing talent development, succession planning, and workforce engagement. In addition, you will sponsor and direct major change initiatives, manage the department's budget, represent the organization in industry forums, regulatory consultations, and client events, and stay informed about market trends, regulatory changes, and emerging best practices to inform business strategy. Qualifications & Experience: - Proven track record (20+ years) in Transfer Agency or related financial services operations, with at least 5+ years in a senior leadership or director-level role - Bachelors or masters degree in commerce, Finance, Business Administration, or related field - Deep understanding of global regulatory frameworks and jurisdictional requirements - Demonstrated experience in client management, handling escalations, and managing complex, cross-functional projects - Strong analytical, organizational, and decision-making skills - Excellent communication, negotiation, and stakeholder management capabilities - Flexible to work across time zones and adapt to evolving business needs Skills Required: - Visionary leadership with the ability to inspire and drive change - Expertise in operational risk, controls, and compliance - Advanced proficiency in process improvement, automation, and technology adoption - Strong financial acumen and experience in budget management - Superior interpersonal, presentation, and influencing skills - High level of integrity, ethics, and resilience - Innovative and solution-oriented mindset Please note that unsolicited CVs sent to Apex by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and engages directly with exclusive recruitment partners when agency assistance is required.,