Director - Head of Account Management

Nium, the Leader in Real-Time Global PaymentsNium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and SingaporeAbout the Role:As part of Nium’s Sales team, you’ll have the opportunity to partner with industry leaders in multiple strategic industries, including financial institutions, travel, and technology, and be part of our team of seasoned payments experts. You’ll collaborate across functions, working with teams including business development, product, and compliance. Ultimately, our aim is to give our customers the best experience possible and provide innovative payment solutions that unlock business growth.Your role will be pivotal in setting up our organization for commercial success and will drive the hyper growth of Nium with exceptional impact. You will manage a team of account managers, along with a portfolio of existing business with the aim to nurture and grow revenue opportunities for the accounts under your management.Key Responsibilities:Leading and mentoring a team of account managers, setting team goals, and ensuring their successBuilding and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfactionIdentifying and addressing potential churn risks, proactively engaging with customers, and driving retentionIdentifying opportunities to expand customer accounts and drive revenue growth through additional products or services.Identifying and implementing process improvements to enhance customer experience and team efficiencyResponsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspectiveRepresent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.Requirements:10+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motionsExperience in leading a team of account managersExperience in managing clients from mid-market segments (higher end of Small and Medium-sized Enterprises) is preferredAn understanding of financial, banking, payments, and/or financial services industriesFamiliarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferredComfortable and experienced in working in a dynamic environment with ambiguous structure and processesAbility to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.Experience in working with global clients (follow the sun set-up) is preferredProficiency in English is essential, and multilingualism preferred.Experience in using AI to streamline account management function is a plusWhat we offer at NiumWe Value Performance:Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.We Care for Our Employees:The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).We Upskill Ourselves:We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipendWe Celebrate Together:We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!We Thrive with Diversity:Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.For more detailed region specific benefits :https://www.nium.com/careers#careers-perksFor more information visit www.nium.comDepending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand ourCandidate Privacy Noticelocated atwww.nium.com/privacy/candidate-privacy-notice.