Director - ECMX Business Enablement

AMERICAN EXPRESS

5 - 10 years

30 - 35 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

process design change management operational risk finance analytical international marketing business strategy risk management auditing process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead ECMX s business enablement function for international marketing operations, ensuring first-line ownership of risk and control activities.
Oversee the execution of the RCSA process across all ECMX teams, ensuring alignment with enterprise risk frameworks, consistent application of scoring methodologies, and timely completion of assessments.
Manage end-to-end audit and exam readiness: coordinate responses to internal/external audit inquiries, draft and validate management action plans, and monitor closure evidence.
Provide strategic guidance to senior leadership on process risk issues, control design, and mitigation strategies across marketing platforms, data handling, and vendor integrations.
Partner with Control Management to interpret policy requirements and operationalize them within ECMX processes and products.
Drive control enhancement and standardization, ensuring new initiatives, technologies, and campaigns are designed with proactive risk management and compliance adherence.
Foster a culture of risk awareness and accountability by embedding operational risk management principles within day-to-day decision-making.
Act as a central hub for communication and governance, ensuring ECMX leadership remains informed of enterprise-wide risk priorities, emerging regulations, and audit expectations.
Develop and mentor a team of business enablement professionals, building subject matter expertise in operational risk, process design, and audit readiness.
Synthesize insights, themes, and trends from issues, incidents, and control testing results to identify improvement opportunities and share best practices across ECMX and partner organizations.

Required Qualifications

5-10 years of experience in operational risk management, process management, compliance, or control execution within a complex global organization (preferably marketing or servicing operations).
Deep understanding of the operational risk lifecycle, RCSA methodology, control design principles, and issue management processes.
Demonstrated experience building and leading high-performing teams with 3+ direct reports.
Proven ability to translate policy and risk requirements into actionable business processes and scalable controls.
Strong project and change management skills, with the ability to execute multiple strategic initiatives simultaneously.
Exceptional communication and interpersonal skills capable of influencing senior leaders and cross-functional partners.
High learning agility, resilience, and the ability to lead through change in a dynamic environment.
Excellent analytical and problem-solving skills, with strong attention to detail and a bias for action.
Strong partnership skills with a collaborative approach across multiple stakeholder groups (Control Management, Compliance, Legal, Technology, and Marketing).

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