Job
Description
Description About the Role We are seeking a collaborative and strategic Director of Change Management to lead enterprise and cross-BU change initiatives. This role is responsible for planning, coordinating, and executing change management strategies that enable smooth transitions across people, processes, and systems particularly those involving multi-BU alignment or centralized GSS functions. The ideal candidate combines strong change leadership with a mindset for continuous improvement and operational efficiency. Key Responsibilities Enterprise & Cross-BU Change Leadership Lead end-to-end change management for centralized and multi-BU initiatives across GSS and operational functions. Partner with business units, GSS leaders, and project sponsors to design and execute change strategies that drive adoption and minimize disruption. Ensure alignment of change efforts across impacted groups and functions. Change Planning & Execution Develop and implement structured change management plans including stakeholder analysis, communication planning, training, adoption tracking, and risk mitigation. Establish governance and cadence for change-related reporting, escalation, and decision-making. Coordinate with project management teams to embed change management into broader project plans and timelines. Stakeholder Engagement & Communication Identify and engage key stakeholders across BUs, functions, and leadership levels. Create targeted communication strategies to articulate the why, what, and how of change efforts. Facilitate feedback loops to ensure stakeholder concerns and adoption barriers are addressed in real time. Efficiency & Optimization Focus Identify inefficiencies, duplication, and misaligned efforts across BUs and shared services. Recommend and implement process or structural improvements that increase agility, scalability, or cost-effectiveness. Track post-implementation impacts to measure ROI and sustained adoption. Capability Building & Tools Promote a consistent, structured approach to change management across Argano. Provide tools, templates, and coaching to project teams and business leaders to build internal change capability. Act as a center of excellence for change leadership across the organization. Qualifications 10+ years of progressive experience in change management, business transformation, or operations within a complex, matrixed organization. Bachelors degree required; advanced degree or change management certification preferred (e.g., CCMP, Prosci). Proven track record leading enterprise-wide or cross-functional change initiatives, ideally involving shared services and multiple business units. Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter) and experience embedding change into project lifecycles. Exceptional stakeholder engagement, facilitation, and communication skills across all organizational levels. Demonstrated ability to identify operational inefficiencies and drive process improvements that enhance scalability and performance. Experience aligning diverse stakeholders and managing resistance in fast-paced, dynamic environments.
