Director - Change Management

As a collaborative and strategic Director of Change Management at our company, you will be responsible for leading enterprise and cross-business unit change initiatives. Your role will involve planning, coordinating, and executing change management strategies to ensure smooth transitions across people, processes, and systems, especially those involving multi-business unit alignment or centralized Global Shared Services (GSS) functions. You should possess a strong change leadership mindset along with a focus on continuous improvement and operational efficiency. Key Responsibilities: - Lead end-to-end change management for centralized and multi-business unit initiatives across GSS and operational functions. - Collaborate with business units, GSS leaders, and project sponsors to design and implement change strategies that drive adoption and minimize disruption. - Ensure alignment of change efforts across impacted groups and functions. - Develop and implement structured change management plans including stakeholder analysis, communication planning, training, adoption tracking, and risk mitigation. - Establish governance and cadence for change-related reporting, escalation, and decision-making. - Coordinate with project management teams to integrate change management into broader project plans and timelines. - Identify and engage key stakeholders across business units, functions, and leadership levels. - Create targeted communication strategies to effectively communicate the purpose, details, and benefits of change efforts. - Facilitate feedback loops to address stakeholder concerns and adoption barriers in real-time. - Identify operational inefficiencies, duplication, and misaligned efforts across business units and shared services. - Recommend and implement process or structural improvements to enhance agility, scalability, and cost-effectiveness. - Track post-implementation impacts to measure ROI and ensure sustained adoption. - Promote a consistent, structured approach to change management across the organization. - Provide tools, templates, and coaching to project teams and business leaders to enhance internal change capability. - Act as a center of excellence for change leadership within the organization. Qualifications: - 10+ years of progressive experience in change management, business transformation, or operations in a complex, matrixed organization. - Bachelor's degree required; advanced degree or change management certification preferred (e.g., CCMP, Prosci). - Proven track record of leading enterprise-wide or cross-functional change initiatives, particularly involving shared services and multiple business units. - Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter) and experience integrating change into project lifecycles. - Exceptional stakeholder engagement, facilitation, and communication skills across all organizational levels. - Demonstrated ability to identify operational inefficiencies, drive process improvements, and enhance scalability and performance. - Experience aligning diverse stakeholders and managing resistance in fast-paced, dynamic environments. At Argano, we are a digital consultancy dedicated to high-performance operations. We guide enterprises through evolving markets, equipping them with transformative strategies and technologies to surpass customer expectations, foster commercial innovation, and achieve optimal efficiency and growth.,