Director Business Transformation

As a Business Process Transformation leader, you will play a pivotal role in driving organizational change, enhancing efficiency, and optimizing business processes through process reengineering, digital/automation solutions, and innovation. Your focus will be on streamlining operations, improving workflows, and leveraging Six Sigma or equivalent methodologies along with Change management to identify and transform process reengineering & technology to achieve strategic goals. - Lead Transformation Initiatives: - Develop and execute strategic transformation initiatives to drive business growth and operational efficiency. - Collaborate with cross-functional teams to identify process improvements and innovative solutions. - Champion & drive adoption of digital and automation solutions across the organization e.g. ITOM SNOW, Robotic process automation (RPA), and intelligent automation etc. - Process Optimization: - Establish Six Sigma or equivalent methodology-driven team structure and processes within the organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with a focus on continuous improvement, waste reduction, and high-quality outcomes. - Document current operational processes & metric with potential & feasibility for optimization to build and drive a prioritization-driven transformation plan. - Identify areas for improvement within existing processes. - Develop strategies to optimize workflows, reduce waste, and enhance productivity using a combination of process re-engineering & digital/automation solutions. - Stakeholder Engagement: - Collaborate with executives, department heads, and teams to align transformation efforts with business objectives. - Influence decision-makers by presenting logical solutions backed by data-driven discovery and decision making on approaches & prioritization & plan to optimize identified processes and demonstrating the value of optimization. - Change Management: - Lead change management efforts to ensure a smooth transition and adoption of new processes and systems. - Manage partnership between Technology and Operations for optimization solution discovery, implementation, deployment, and digital operations. - Monitor project progress, identify risks, and provide timely solutions. - Deliver training programs to educate employees on new processes and technologies. - Measure, benchmark, and publish effectiveness of deployed solutions and drive continuous improvement. - Establish and oversee processes to work with operations and finance team to identify planned vs actual savings (post solution deployment) and realize/release/re-deploy the locked up operational budgets. - Continuous Learning: - Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation. **Qualifications** - Education: Bachelors or masters in business or engineering. - Certifications: Certifications such as PMP, LEAN, Six Sigma, Change Management, Project Management, Finance - P&L Mgmt. - Experience: Proven experience in business process transformation, automation, P&L management, and change management. - Technology: Understanding & experience with leveraging digital & automation solutions for process transformation with experience in SNOW ITOM a nice to have. In this role, you will need to exhibit strong analytical and problem-solving abilities, excellent communication and stakeholder management skills, familiarity with automation tools and technologies, and a customer-focused and technology-driven approach to deliver customer excellence.,