Posted:2 weeks ago|
Platform:
Work from Office
Full Time
New Requirements and Simplification
Receive requests for new functionality from users and help the business to prioritize these with the technical teams (both internal and external).
Utilize existing functionality to support requests where possible.
Draft requirements for needs that are not met in the current systems.
Work with technical teams to prioritize, plan, develop, and test the implementation of new requirements.
Coordinate and participate in the user testing for new functionality.
35%
Process Support
Understand key business processes and support efforts to streamline and standardize these processes, by introducing automation or eliminating redundancies.
Participate in the planning and creation of new processes as the business evolves, and as system capabilities are added.
35%
User and Production Support
Respond to user questions and provide solutions for immediate issues.
Meet regularly with business user groups to understand the pain points and provide recommendations to resolve these.
Ensure all production support requests requiring IT support are prioritized to meet the needs of business stakeholders.
Perform or oversee configuration work within DealCloud
15%
Data Analysis and Reports
Support processes to review discrepancy reports and clean up data quality issues.
Provide operational reports, as requested.
5%
Training
Provide training to power users for bug fixes, new enhancements, and new use cases within enterprise portal platforms.
10%
Contact Group
Internal/ external
Purpose
Frequency
Project Teams
Internal
Coordinate for requirements, production support, development, testing and communication.
Daily
End Users
Internal
Provide support, train, assist with new requirements.
Daily
Key Stakeholders
Internal
Participate in sponsor meetings; ensure business user needs are captured and tracked.
Weekly
Supervisor
Internal
Update on status of the user support, training, potential issues, new requirements.
Daily
Knowledge, Skills and Experience
Education and Certifications
Position-specific Technical Requirements
Hexaware Technologies
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