Digital Product Trainer

Cengage Group

2 - 6 years

6 - 10 Lacs

noida

Posted:9 hours ago| Platform:

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Skills Required

direct sales training usage publishing project management social media adobe product marketing salesforce account planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develop and uphold a deep understanding of a vast and rapidly growing range of products to showcase items within the complete academic product lineup.
Provide digital training and product engagement support for customers in both pre- and post-sales efforts. In each situation, the aim is to meet and exceed customer expectations, as well as being alert to commercial service opportunities.
Effectively plan and provide customer implementation and training sessions, both onsite and remotely.
Provide direct post-sale digital product implementation support to customers through a deep understanding of their curriculum needs.
Provide monthly post-sale training and engagement updates to the reporting manager, and daily updates to Salesforce regarding your customer work.
Provide quarterly check-ins to monitor the success of customers and develop action plans aimed at retaining customers and providing interventions to get usage back on track, if needed.
Coordinate with sales representatives and others to ensure strategic adoption of Gale & eLibrary resources at accounts.
Take necessary steps as necessary to improve customer experiences.
Provide feedback to Product, Marketing, and Sales through the Weekly Market Feedback mechanism in Salesforce. Share competitive info, customer feedback with teams to improve digital solutions, customer experience, and engagement, and discuss trends.
Seek out and build strong relationships with faculty (primarily) and librarians across Universities in India (the Gale Outreach & Engagement team works closely with universities and colleges that have purchased our resources to help them get the most out of the content)
Design and develop course correlations and faculty research area alignments, as well as LibGuides that generate usage on Gale resources.
Create and maintain training materials in a shared team library.
Represent Gale & eLibrary products at key industry events such as conferences, exhibitions, and tradeshows.
Develop conference program proposals that integrate the top academic guidelines and Gale content/resources.
Use various channels to promote training & engagement activity, especially contributing to Gale s Academic Blog and social media channels, including co-authoring Case Studies/whitepapers with Academics.
Maintain a close working relationship with the Gale North America and EMEA training and support teams.

Travel Requirements:

Flexibility to travel is essential as this role will require travel throughout India, and some travel outside the territory for conferences. Travel may occasionally occur on weekends. Travel required up to 10-15 days per month

Qualifications

PhD and Masters degree or equivalent experience are preferred
3 or more years of successful direct sales, higher education, customer success, marketing, or training experience (sales experience requires consistent goal achievement)

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