JOB DESCRIPTION Job Title: Service Desk Executive IT Company: CTSI Reporting to: Manager - IT Infrastructure Department: Information Technology (IT) Job Purpose: Identify & Diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification, Advise users on the appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Attend to ALL IT Service tickets, but not limited to incidents only. Provide Support to the subject like User account create/modify/deactivation, O365 user account management, Active Directory, etc. Skill Sets: Minimum 4-5 years of working experience in a Hospital Environment. Through understanding on handling the Incidents, Change requirement, activities tickets. Has analytical skills in allocating the tickets and closure. Maintain the MIS report as per standard Skilled to maintain the SLA standard High. Have Good Problem-solving techniques and skills. Have Good Vocabulary and communication skills. Job Responsibilities Level 1 Receives and handles requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Acts under guidance to record and track reliability data for IT services Level 2 Systematically interprets user problems and identifies solutions and possible side effects. Uses experience to address user problems and interrogates databases for potential solutions. Escalates complex or unresolved incidents. Records and tracks issues from the outset to conclusion. During change acts systematically to respond to day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements. Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process, and advises relevant persons of actions taken. Level 3 Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution. Provides first-line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to the creation of support documentation. People/Learning/Development Self Develops multi-functionality. Benchmarks and implements best practices in the departmental functioning, which would not settle for complacency. Identify and attend training programs that would enhance knowledge and skills required for the development of self, functional and multi-functional abilities, and capabilities. Team Encourages and develops team members’ ability engage cross-functionally. Collaborate with Reporting Manager to identify the resource performance, process improvement, understand customer needs and chalk out an action plan for their development and growth in tune with the strategies and objectives of the organization. Job Performance Parameters Quality and Timely IT service delivery at all Units/Sites. Maintain a High Level of SLA in ticket handling. No of tickets re-open should be low. Quality of IT ticket handling user satisfaction should be high. Ticket Documentation Quality and record appropriate resolution summary in KB. IT Process adherence (For User Creation/Access Revocation, Master Item Creation etc., Change Management etc.). Relationship structure Subordinates and Peers Transfer knowledge to team members to improve ticket performance. Keeps in touch with the entire team by regular meetings. Help the subordinates to make them aware of the Service Desk Processes from time to time. Attend all review meetings. Qualifications: BE (CE, EC)/ MCA/ BCA ; with minimum 4-5 years’ work experience. Years of Experience: Minimum of 4 -5 Years’ IT Service desk experience in Hospital Environment with exposure to key application software like HMIS (Hospital Management Information System), ERP implementation, RIS-PACS. O365, LAN, Wi-Fi, Master data Management, Active Directory Management, Incident and change management processes. Should have managed IT services of a Medium to Large Hospital(s) Hospital experience is strongly preferred.

JOB DESCRIPTION Job Title: Deputy Manager/ Manager/ Sr. Manager ( Unit Finance Lead) Company: AOI/ Ampath / Citizen Reporting to: DGM Department: Finance & Accounts Job Responsibilities Ensuring monthly MIS and associated reports are accurately prepared and sent to Corporate Finance on time. Ensuring informed decisions are made concerning CAPEX and are integrated with plans and budgets. Marginal (GP) analysis per service, specialty, customer category, etc. Annual budgeting and forecasting monthly projections (P&L, BS, CFS), measuring variances against projections and budget with explanation. Credit control, regular reviews with business teams, expenditure control and variances review; improving vendor credit terms and CAPEX item authorization. Regular review of aged receivables report, collection targets and bad debts provisioning. 100% compliance with all operational SOPs and conformity with all statutory financial requirements. Preparing and updating schedules, doing all reconciliations to ensure checks and balances; extending cooperation to auditors. Ensuring statutory compliances are adhered to and are within the time limit. Ensuring all records, registers and documents are being maintained and stored properly. Liaisoning with external auditors to ensure regulation and review of the audit of the annual accounts. Ensuring accurate taxation policies are adopted, including corporate, VAT and tax planning. Ensuring that the audit observations are minimized by effectively administrating the policies and guidelines. Capitalization of assets as per applicable guidelines; maintaining fixed assets register. Regulating movement of assets through proper authorizations and documentation Providing analytical support to DGM in order to control cost. Planning for training and development of skills of associates. Handling relationships with key vendors and contribute to commercial areas and negotiations. Job Specifications Qualifications: B.com/MBA- Finance/M.com, Qualified Chartered Accountant Years of Experience: Minimum 11 years of experience with reputed Hospital Skill Set : 1. Good knowledge in Finance. 2. Good Knowledge aspects related to functioning the department, Supervising, Monitoring. Languages required: English, Hindi

Job Responsibilities Organizational/Strategic/Leadership Organizational • Work along with the RCOO to prepare the budgets and ensure that the revenue and expense targets are met. • Provide leadership to all functions within the Unit and ensure that all departments are working in tandem to fulfill the Units objectives • Lead and work closely with Unit Finance and review overall costs, departmental P&L, and ensure all SOPs are adhered to. • Lead and work closely with the Nursing and Quality team to ensure the highest standards of patient care and clinical outcomes are adhered to. • Lead and work closely with the Unit HR team to ensure that the Unit has a highly engaged and motivated workforce • Devises and implements best practices to maintain and reinforce the hospitals leadership position in the industry • Instrumental in devising and implementing both short term and long term strategies of the department in tune with the hospitals overall objectives. • Ensure that the medical workforce strategy supports hospital compliance with statutory regulations and professional recommendations Strategic • Develops organizational strategies by contributing information, analysis and recommends to strategic thinking and direction. • Manage all resources within control in the most appropriate way to ensure effective services, while ensuring value for money • Establishes operational strategy by evaluating trends, establishing critical measurements and determining quality and patient service strategies Leadership • Plans, directs, monitors and appraises the performance of the key executives and drive their performance towards outstanding results. Internal Document • Lead and develop clinical engagement in the management for running the hospital • Identifies, nurtures and channels the energies and strengths of key executives in the department and motivate them constantly. Management/Operational/Protocols • Establishes hospital operational strategies by evaluating trends, and determining quality and patient service strategies. • Manages complexities and competing priorities. Coordinates information and activities among groups with differing agendas, across multifunctional activities. • Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counselling and disciplining employees; initiating, coordinating and enforcing systems, policies and procedures. • Provides physical resources for hospital resources by planning, developing, renovating and building facilities; space management. • Develops, institutes and maintains best practices to improve quality of service and maintains standards. • Accomplishes hospitals quality assurance objectives by establishing standards and procedures, measuring results against standards, evaluating and improving methods and making required changes. • Maintains high quality standards for the organization and implementing quality initiatives; identifying problems through the statistical analysis; monitoring of unusual and reporting results of actions taken to reduce risk to patients. • Ensures the operational efficiency of Out Patient/ In patient . Daycare and surgical division which includes receptions, admissions, Billing, Patient relations and other support services. • Overall Responsible for effective consultant engagement and patient Satisfaction Index. • Draw Appropriate QI Indicator and other Quality drivers to ensure the effective patient Care. • Ensures the conduct of monthly, weekly and daily meetings of all stake holders in the care delivery management and reviews the performance and non-compliance in patient care. • Owning the MIS of the Facility, drawing insights and prepare the actional Plan on all operational aspects and patient services. People/Learning/Development • Self Instills and channelizes people orientation, reinforces the belief that people are key in achieving organizational objectives and focuses on people development. o Develops multi functionality o Bench marks and implements best practices in the departmental functioning, which would not settle for complacency o Identify and attend the training programmes that would enhance knowledge and skills required for development of self, functional and multi functional abilities and capabilities. Internal Document • Team o Encourage and develops team members multi functionality o Identify performers in the department and chalk out an action plan for their development and growth in tune with the strategies and objectives of the organization. Job Performance Parameters • Operational Budgets and Controls • MIS • Patient feedback • Creative Initiatives ensuring patient safety and care • Eye for detail. Relationship structure Subordinates and Peers • Takes decision on all operational and team matters that are outside the purview of subordinates • Keeps in touch with the entire team by regular meetings Other departments • Represents the department in all management meetings • Responsible for maintaining excellent relationships at all levels in the organization Customers and outsiders • Builds relationship with other dignitaries in the health care industry • Actively networks with contemporaries in the Hospital industry to stay abreast with the latest developments and initiatives. Job Specifications Qualifications: MBBS and MBA in Hospital Administration from Business schools Years of Experience: 8-15 years of relevant experience in hospital administration Skill Set : 1. Innovation, Patient care planning and control, Process improvement 2. Quality management, dealing with uncertainty • Work along with the RCOO to prepare the budgets and ensure that the revenue and expense targets are met. • Provide leadership to all functions within the Unit and ensure that all departments are working in tandem to fulfill the Units objectives • Lead and work closely with Unit Finance and review overall costs, departmental P&L, and ensure all SOPs are adhered to. • Lead and work closely with the Nursing and Quality team to ensure the highest standards of patient care and clinical outcomes are adhered to. • Lead and work closely with the Unit HR team to ensure that the Unit has a highly engaged and motivated workforce • Devises and implements best practices to maintain and reinforce the hospitals leadership position in the industry • Instrumental in devising and implementing both short term and long term strategies of the department in tune with the hospitals overall objectives. • Ensure that the medical workforce strategy supports hospital compliance with statutory regulations and professional recommendations Strategic • Develops organizational strategies by contributing information, analysis and recommends to strategic thinking and direction. • Manage all resources within control in the most appropriate way to ensure effective services, while ensuring value for money • Establishes operational strategy by evaluating trends, establishing critical measurements and determining quality and patient service strategies Leadership • Plans, directs, monitors and appraises the performance of the key executives and drive their performance towards outstanding results. Internal Document • Lead and develop clinical engagement in the management for running the hospital • Identifies, nurtures and channels the energies and strengths of key executives in the department and motivate them constantly. Management/Operational/Protocols • Establishes hospital operational strategies by evaluating trends, and determining quality and patient service strategies. • Manages complexities and competing priorities. Coordinates information and activities among groups with differing agendas, across multifunctional activities. • Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counselling and disciplining employees; initiating, coordinating and enforcing systems, policies and procedures. • Provides physical resources for hospital resources by planning, developing, renovating and building facilities; space management. • Develops, institutes and maintains best practices to improve quality of service and maintains standards. • Accomplishes hospitals quality assurance objectives by establishing standards and procedures, measuring results against standards, evaluating and improving methods and making required changes. • Maintains high quality standards for the organization and implementing quality initiatives; identifying problems through the statistical analysis; monitoring of unusual and reporting results of actions taken to reduce risk to patients. • Ensures the operational efficiency of Out Patient/ In patient . Daycare and surgical division which includes receptions, admissions, Billing, Patient relations and other support services. • Overall Responsible for effective consultant engagement and patient Satisfaction Index. • Draw Appropriate QI Indicator and other Quality drivers to ensure the effective patient Care. • Ensures the conduct of monthly, weekly and daily meetings of all stake holders in the care delivery management and reviews the performance and non-compliance in patient care. • Owning the MIS of the Facility, drawing insights and prepare the actional Plan on all operational aspects and patient services. People/Learning/Development • Self Instills and channelizes people orientation, reinforces the belief that people are key in achieving organizational objectives and focuses on people development. o Develops multi functionality o Bench marks and implements best practices in the departmental functioning, which would not settle for complacency o Identify and attend the training programmes that would enhance knowledge and skills required for development of self, functional and multi functional abilities and capabilities. Internal Document • Team o Encourage and develops team members multi functionality o Identify performers in the department and chalk out an action plan for their development and growth in tune with the strategies and objectives of the organization. Job Performance Parameters • Operational Budgets and Controls • MIS • Patient feedback • Creative Initiatives ensuring patient safety and care • Eye for detail. Relationship structure Subordinates and Peers • Takes decision on all operational and team matters that are outside the purview of subordinates • Keeps in touch with the entire team by regular meetings Other departments • Represents the department in all management meetings • Responsible for maintaining excellent relationships at all levels in the organization Customers and outsiders • Builds relationship with other dignitaries in the health care industry • Actively networks with contemporaries in the Hospital industry to stay abreast with the latest developments and initiatives. Job Specifications Qualifications: MBBS and MBA in Hospital Administration from Business schools Years of Experience: 8-15 years of relevant experience in hospital administration Skill Set : 1. Innovation, Patient care planning and control, Process improvement 2. Quality management, dealing with uncertainty

JOB RESPONSIBILITIES Perform Internal audit of the organization as per the requirement including scoping, execution, root cause analysis, reporting and its implementation. Review transaction, accounting information, and supporting documentation with vigilance and accuracy Perform process reviews, assurance audit & special assignments as and when required Work towards business process improvements and preparing operating policies & SOPs Review of compliance with common applicable laws (Eg: Income tax act, GST, Companies Act, etc.) Support other departmental activities relating to Internal Audit and Controls Review Flexible to travel across the Units of the organization. CANDIDATE REQUIREMENTS Bachelor’s degree in Commerce; Semi qualified Chartered Accountant (CA) / CA / CIA / MBA. 5+ years of experience in Internal audit, expense verification & risk based audit, preferably in Hospital Industry. Good report writing and communication skills Hands on experience in Excel, Word and Power point Familiarity with data analysis using spread sheet Ability to work independently

JOB RESPONSIBILITIES Media Relations & PR Strategy: Develop and execute PR strategies to enhance brand reputation and thought leadership. Build strong relationships with healthcare, business, and mainstream media (print, digital, and broadcast). Proactively pitch stories, handle media queries, and ensure regular and positive media visibility. Content Development: Draft compelling press releases, media notes, articles, bylines, speeches, Q&A documents, and media kits. Collaborate with internal stakeholders (doctors, leadership, marketing) to craft accurate and impactful narratives. Campaign & Event Support: Support PR and communication efforts around new launches, medical milestones, health awareness campaigns, and other initiatives. Manage media outreach during hospital events, health camps, CMEs, conferences, etc. Crisis & Reputation Management: Support the development of crisis communication plans and act swiftly to mitigate reputational risks. Liaise with legal and senior management for sensitive issues. Monitoring & Reporting: Track and analyze media coverage and share regular PR reports with insights and recommendations. Monitor healthcare industry trends and media sentiment. Internal & Stakeholder Communication: Collaborate with marketing, digital, and social media teams to align messaging across channels. CANDIDATE REQUIREMENTS Bachelors or Master’s degree in Communications, Public Relations, Journalism, or Marketing. 5–8 years of relevant experience in PR, preferably in the healthcare or life sciences sector (agency exp. mandatory). Proven experience in media relations, crisis communication, and healthcare content creation. Excellent written and verbal communication

JOB RESPONSIBILITIES Preparation and filing of GSTR 3B/GSTR-1 for multiple locations. Review and reconciliation of GSTR 2A/2B for multiple locations. Preparation of GSTR-9/9C. Coordination with units and consolidation of data. Preparation of E-invoicing and E-way Bill generation. TDS return filing on quarterly basis. Review and preparation of monthly tax entry and preparing tax schedules. Collating and preparation of tax department notice response. Knowledge of book-keeping. Booking of expenses entry (only professional) and monthly reconciliation Any other work as assigned by the reporting manager. CANDIDATE REQUIREMENTS B.com/ CA Inter/ CMA Inter/ CA Final (Person should be from healthcare industry. Minimum 5-7 years of experience. Good communication skills.