Facility Director

Job Description

Job Responsibilities Organizational/Strategic/Leadership Organizational • Work along with the RCOO to prepare the budgets and ensure that the revenue and expense targets are met. • Provide leadership to all functions within the Unit and ensure that all departments are working in tandem to fulfill the Units objectives • Lead and work closely with Unit Finance and review overall costs, departmental P&L, and ensure all SOPs are adhered to. • Lead and work closely with the Nursing and Quality team to ensure the highest standards of patient care and clinical outcomes are adhered to. • Lead and work closely with the Unit HR team to ensure that the Unit has a highly engaged and motivated workforce • Devises and implements best practices to maintain and reinforce the hospitals leadership position in the industry • Instrumental in devising and implementing both short term and long term strategies of the department in tune with the hospitals overall objectives. • Ensure that the medical workforce strategy supports hospital compliance with statutory regulations and professional recommendations Strategic • Develops organizational strategies by contributing information, analysis and recommends to strategic thinking and direction. • Manage all resources within control in the most appropriate way to ensure effective services, while ensuring value for money • Establishes operational strategy by evaluating trends, establishing critical measurements and determining quality and patient service strategies Leadership • Plans, directs, monitors and appraises the performance of the key executives and drive their performance towards outstanding results. Internal Document • Lead and develop clinical engagement in the management for running the hospital • Identifies, nurtures and channels the energies and strengths of key executives in the department and motivate them constantly. Management/Operational/Protocols • Establishes hospital operational strategies by evaluating trends, and determining quality and patient service strategies. • Manages complexities and competing priorities. Coordinates information and activities among groups with differing agendas, across multifunctional activities. • Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counselling and disciplining employees; initiating, coordinating and enforcing systems, policies and procedures. • Provides physical resources for hospital resources by planning, developing, renovating and building facilities; space management. • Develops, institutes and maintains best practices to improve quality of service and maintains standards. • Accomplishes hospitals quality assurance objectives by establishing standards and procedures, measuring results against standards, evaluating and improving methods and making required changes. • Maintains high quality standards for the organization and implementing quality initiatives; identifying problems through the statistical analysis; monitoring of unusual and reporting results of actions taken to reduce risk to patients. • Ensures the operational efficiency of Out Patient/ In patient . Daycare and surgical division which includes receptions, admissions, Billing, Patient relations and other support services. • Overall Responsible for effective consultant engagement and patient Satisfaction Index. • Draw Appropriate QI Indicator and other Quality drivers to ensure the effective patient Care. • Ensures the conduct of monthly, weekly and daily meetings of all stake holders in the care delivery management and reviews the performance and non-compliance in patient care. • Owning the MIS of the Facility, drawing insights and prepare the actional Plan on all operational aspects and patient services. People/Learning/Development • Self Instills and channelizes people orientation, reinforces the belief that people are key in achieving organizational objectives and focuses on people development. o Develops multi functionality o Bench marks and implements best practices in the departmental functioning, which would not settle for complacency o Identify and attend the training programmes that would enhance knowledge and skills required for development of self, functional and multi functional abilities and capabilities. Internal Document • Team o Encourage and develops team members multi functionality o Identify performers in the department and chalk out an action plan for their development and growth in tune with the strategies and objectives of the organization. Job Performance Parameters • Operational Budgets and Controls • MIS • Patient feedback • Creative Initiatives ensuring patient safety and care • Eye for detail. Relationship structure Subordinates and Peers • Takes decision on all operational and team matters that are outside the purview of subordinates • Keeps in touch with the entire team by regular meetings Other departments • Represents the department in all management meetings • Responsible for maintaining excellent relationships at all levels in the organization Customers and outsiders • Builds relationship with other dignitaries in the health care industry • Actively networks with contemporaries in the Hospital industry to stay abreast with the latest developments and initiatives. Job Specifications Qualifications: MBBS and MBA in Hospital Administration from Business schools Years of Experience: 8-15 years of relevant experience in hospital administration Skill Set : 1. Innovation, Patient care planning and control, Process improvement 2. Quality management, dealing with uncertainty • Work along with the RCOO to prepare the budgets and ensure that the revenue and expense targets are met. • Provide leadership to all functions within the Unit and ensure that all departments are working in tandem to fulfill the Units objectives • Lead and work closely with Unit Finance and review overall costs, departmental P&L, and ensure all SOPs are adhered to. • Lead and work closely with the Nursing and Quality team to ensure the highest standards of patient care and clinical outcomes are adhered to. • Lead and work closely with the Unit HR team to ensure that the Unit has a highly engaged and motivated workforce • Devises and implements best practices to maintain and reinforce the hospitals leadership position in the industry • Instrumental in devising and implementing both short term and long term strategies of the department in tune with the hospitals overall objectives. • Ensure that the medical workforce strategy supports hospital compliance with statutory regulations and professional recommendations Strategic • Develops organizational strategies by contributing information, analysis and recommends to strategic thinking and direction. • Manage all resources within control in the most appropriate way to ensure effective services, while ensuring value for money • Establishes operational strategy by evaluating trends, establishing critical measurements and determining quality and patient service strategies Leadership • Plans, directs, monitors and appraises the performance of the key executives and drive their performance towards outstanding results. Internal Document • Lead and develop clinical engagement in the management for running the hospital • Identifies, nurtures and channels the energies and strengths of key executives in the department and motivate them constantly. Management/Operational/Protocols • Establishes hospital operational strategies by evaluating trends, and determining quality and patient service strategies. • Manages complexities and competing priorities. Coordinates information and activities among groups with differing agendas, across multifunctional activities. • Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counselling and disciplining employees; initiating, coordinating and enforcing systems, policies and procedures. • Provides physical resources for hospital resources by planning, developing, renovating and building facilities; space management. • Develops, institutes and maintains best practices to improve quality of service and maintains standards. • Accomplishes hospitals quality assurance objectives by establishing standards and procedures, measuring results against standards, evaluating and improving methods and making required changes. • Maintains high quality standards for the organization and implementing quality initiatives; identifying problems through the statistical analysis; monitoring of unusual and reporting results of actions taken to reduce risk to patients. • Ensures the operational efficiency of Out Patient/ In patient . Daycare and surgical division which includes receptions, admissions, Billing, Patient relations and other support services. • Overall Responsible for effective consultant engagement and patient Satisfaction Index. • Draw Appropriate QI Indicator and other Quality drivers to ensure the effective patient Care. • Ensures the conduct of monthly, weekly and daily meetings of all stake holders in the care delivery management and reviews the performance and non-compliance in patient care. • Owning the MIS of the Facility, drawing insights and prepare the actional Plan on all operational aspects and patient services. People/Learning/Development • Self Instills and channelizes people orientation, reinforces the belief that people are key in achieving organizational objectives and focuses on people development. o Develops multi functionality o Bench marks and implements best practices in the departmental functioning, which would not settle for complacency o Identify and attend the training programmes that would enhance knowledge and skills required for development of self, functional and multi functional abilities and capabilities. Internal Document • Team o Encourage and develops team members multi functionality o Identify performers in the department and chalk out an action plan for their development and growth in tune with the strategies and objectives of the organization. Job Performance Parameters • Operational Budgets and Controls • MIS • Patient feedback • Creative Initiatives ensuring patient safety and care • Eye for detail. Relationship structure Subordinates and Peers • Takes decision on all operational and team matters that are outside the purview of subordinates • Keeps in touch with the entire team by regular meetings Other departments • Represents the department in all management meetings • Responsible for maintaining excellent relationships at all levels in the organization Customers and outsiders • Builds relationship with other dignitaries in the health care industry • Actively networks with contemporaries in the Hospital industry to stay abreast with the latest developments and initiatives. Job Specifications Qualifications: MBBS and MBA in Hospital Administration from Business schools Years of Experience: 8-15 years of relevant experience in hospital administration Skill Set : 1. Innovation, Patient care planning and control, Process improvement 2. Quality management, dealing with uncertainty