Head - Facilities and Administration

• Responsible for management and operation of all aspects of the facilities function, including but not limited to: building maintenance/operations, housekeeping; events, set-up/support for client visits, security and access control, employee transportation, Travel Desk, Front Office, work space optimization, Hotel / Guest House booking, business continuity, and immigration back end support etc. across all of the offices / locations.
• The person is responsible for developing and managing the Facilities budget across all global offices and ensure all services are provided in a cost-effective manner.
• The person will work closely with the Group CFO to develop long-range plans for the maintenance and improvement of the facilities globally, develop and implement global facility related policies/procedures, facilities management tools for automation of facilities processes and related vendor management.
• The person will report to the Group CFO and is a member of the global operations Leadership Team; and shall be responsible for hiring, training and supervising team of facility managers and support staff across regions and ensure teams performance meets Global standards.
• Develop and implement long-term facility plans that align with the global business goals and within budget for all facility related expenses.
• Develop and implement policies/procedures/ automation tools, build vs buy analysis for the efficient operation of all facilities globally. Investigate availability and suitability of options for new premises.
• Ensure the buildings meet HSE requirements to keep staff safe.
• Ensure compliance with all local, state, and labor laws / regulations related to commercial real estate.
• Oversee the security of the facilities and develop emergency response plans & business continuity globally.
• Negotiate and manage contracts with vendors and service providers.
• Ensure project management, supervising and coordination of work of vendors and contractors.
• Oversee the maintenance and repair, cost reduction strategies of all facilities, equipment, energy usage and systems globally.
• Serve as the point of contact for all facility-related issues globally. Handle Employee inquiries and complaints in a professional and courteous manner
• Supervise the facility staff and provide training and development opportunities
• Required Skills and Qualifications:
• Skills required -& experienced only from IT/ITES/BPO

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