Digital Onboarding Executive

Kappal Digifreight Solutions Pvt. Ltd. (Kappal.co) is a digital logistics and freight management platform that helps businesses simplify shipping, reduce costs, and manage end-to-end logistics through innovative digital tools and automation.

As a Digital Onboarding Executive, you will be responsible for driving product adoption and subscription sales through engaging demo sessions with potential customers. You will play a key role in converting leads into active subscribers, ensuring a smooth onboarding experience, and maintaining long-term customer relationships through effective engagement and retention strategies.

·      Conduct product demo calls with potential customers to showcase Kappal.co’s digital freight solutions.

·      Understand customer requirements and tailor demonstrations to highlight relevant features and benefits.

·      Convert qualified leads into active subscribers by effectively communicating product value and ROI.

·      Guide customers through the digital onboarding process, ensuring smooth setup and activation.

·      Focus on customer retention by maintaining strong relationships and ensuring continued satisfaction with Kappal.co’s solutions.

·      Achieve monthly and quarterly sales targets through consistent performance and follow-up.

·      Collaborate with marketing, operations, and customer success teams to optimize the lead-to-subscription journey.

·      Maintain accurate records of interactions, leads, and conversions in the CRM system.

·      Strong verbal and written communication skills.

·      Sales-oriented mindset with a customer-first approach.

·      Ability to deliver engaging demos and handle objections effectively.

·      Good understanding of digital tools, SaaS platforms, or logistics technology (preferred).

·      Proficiency in CRM tools, Google Workspace, and online meeting platforms (Zoom, Meet, etc.).

·      Bachelor’s degree in Business, Marketing, Logistics, or related field.

·      1–3 years of experience in inside sales, SaaS onboarding, or digital product sales (preferably B2B).

·      Freshers with excellent communication and sales aptitude may also apply.

·      Competitive fixed salary structure.

·      Provident Fund, Gratuity, and Medical Insurance (as per company policy).

·      Performance-based growth and promotion opportunities.

·      Dynamic, fast-paced, and collaborative work environment.

At Kappal.co, you’ll be part of a digital logistics ecosystem transforming the way businesses move goods. If you’re passionate about sales, technology, and creating long-term customer impact — this role is for you.