Digital Customer Success Partner Senior Advisor

SAP

8 - 12 years

30 - 35 Lacs

bengaluru

Posted:21 hours ago| Platform:

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Skills Required

customer life cycle management usage sap consulting issue resolution account management professional services customer engagement analytics recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Complete proactive customer outreach at all stages of the customer lifecycle
Meet & achieve account retention, pipeline building and revenue goals
Conduct Customer Business Reviews to drive adoption and expansion of services
Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities, and support delivery of add-on revenue goals
Lead and drive smaller revenue deals to closure
Establish relationship with customers as trusted advisor, drive customer value realization
Contribute to organizational growth projects
Maintain a clean book of business, ensure data integrity for the business
Be a client advocate and a voice of reason as you cross-collaborate across internal teams.

What you bring

Skills & Qualifications

8 - 12 years of experience.
Account management or customer engagement experience in managing and growing a large portfolio of existing global companies with a high-level of complexity, focus and intensity
Experience managing high volume customer engagements
Proven ability to work with virtual/social tools to engage with customers
Track record in establishing, maintaining and growing relationships within each customer account
Ability to uncover how a customer defines success and the ability to align that vision with Concur s delivery of value to create long term mutual partnerships
Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
Proven track record of exceeding retention and revenue targets
Highly structured approach with strong collaboration, communication and problem solving skills ability to handle issue resolution and navigate customers
Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
Strong business acumen and ability to drive a value based conversation
Anticipate, identify and meet your customers needs
Facilitate client meetings that measure progress and business impact
Motivate and mobilize customers and cross functional partners through collaboration and clear communication
Drive achievement through disciplined planning and organization - setting objectives through the development of steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer s business including initiatives and drivers and aligning those to solutions
Thrive in a fast paced and evolving environment.

Position Requirements:

Experience in Customer Success, Customer Engagement or Account Management role
Proficient in written and spoken English
Experience with managing Indian clients
Enterprise Software & SaaS industry experience preferred
A strong team player, can work collaboratively across multiple teams
Strong written and verbal communication skills, including negotiating skills
Passionate with a can-do attitude
Strong problem-solving skills. Aptitude to assess a situation, define key objectives, make recommendations, and execute on action plans.

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