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Dialer Manager-Cross Sell eBranch

5 - 10 years

7 - 10 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Manage outbound call center dialer functionality end to end Real time manage the dialer application for upload of database Monitor and churn the database tables as per the connectivity delivered in a specific campaign Control Idle time and call drop offs by understanding Pacing ratios Responsible to manage telecom lines recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees Interact with the Core Dialer Partner on new implementations Interact with Bank IT team to resolve any local issues / concerns Conduct regular health Checks / Audits to check the functioning and efficiency of the Dialer Operations Ensure timely planning / backup at the time of outages Secondary Responsibilities Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance Innovative on using the dialer features to ensure higher connectivity Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected Key Success Metrics : Number of dial out Daily/Weekly/Monthly Connects Ensuring stability of dialer application Telecom lines performance management Real time monitoring and reducing idle time

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IDFC FIRST Bank

Banking and Financial Services

Chennai

N/A Employees

2316 Jobs

    Key People

  • V. Vaidyanathan

    Managing Director & CEO
  • Vishal Kothari

    Group Chief Financial Officer

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