Dialer Manager-Cross Sell eBranch

Job Requirements

Role/ Job Title: Dialer Manager-Cross Sell eBranchBusiness: Retail AssetFunction/ Department: Cross Sell

Roles & Responsibilities

Manage daily outbound call center dialer functionality end to end and real timeReal time manage the dialer application for upload of databaseMonitor and churn the database tables as per the connectivity delivered in a specific campaignControl Idle time and call drop offs by understanding Pacing ratiosResponsible to manage telecom lines recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees

Secondary Responsibilities

Innovative on using the dialer features to ensure higher connectivityMonitor and derive peak hours and non-peak hours to ensure maximum customers are connected

Managerial & Leadership Responsibilities

Strong team playerDemonstrates technical skills and ensures implementation of the same in routine work

Key Success Metrics

Number of dial outDaily/Weekly/Monthly ConnectsEnsuring stability of dialer applicationTelecom lines performance managementReal time monitoring and reducing idle time of the agents