Dialer Manager-Cross Sell eBranch

Job Description

Job Requirements Role/ Job Title: Dialer Manager-Cross Sell eBranch Function/ Department: Retails Assets-Cross Sell Job Purpose Manage the outbound call center dialer which is the technology behind the operations of call center. Give inputs / analytics on operations. Roles & Responsibilities Manage outbound call center dialer functionality end to end. Real time manage the dialer application for upload of database. Monitor and churn the database tables as per the connectivity delivered in a specific campaign. Control Idle time and call drop offs by understanding Pacing ratios. Responsible to manage telecom lines – recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees. Interact with the Core Dialer Partner on new implementations. Interact with Bank IT team to resolve any local issues / concerns. Conduct regular health Checks / Audits to check the functioning and efficiency of the Dialer Operations. Ensure timely planning / backup at the time of outages. Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance Innovative on using the dialer features to ensure higher connectivity. Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected. Education Qualification: Graduate or above Experience : 5-10 years Show more Show less